Men's Shelter Staff (Tues-Sat 7a-3p)

Siena Francis House; Omaha (NE); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Siena Francis House in Omaha provides shelter and services to homeless individuals. The role implements agency policies within the emergency shelter, completes HMIS documentation, and ensures care standards are met for shelter guests.

The position emphasizes trauma-informed interactions, accurate reporting, and collaboration with case management to support guests' housing goals. Flexibility and reliability are essential in this frontline environment.

Qualifications

• Trauma-informed care understanding and application.
• Ability to manage multiple tasks with attention to detail.
• Excellent written and verbal communication abilities.
• Familiarity with emergency shelter environments and policies.
• Proficiency with Microsoft Office (email, Word, Excel).
• Experience using HMIS; willingness to receive Clarity training within 60 days.

Responsabilités

• Models the agency’s mission in interactions with guests.
• Completes orientation packets for guests on arrival and as needed.
• Documents events in HMIS and completes incident forms when needed.
• Maintains trauma-informed approach with guests, volunteers, partners.
• Monitors dining hall experiences and ensures safety and order.
• Uses de-escalation techniques and engages crisis resources when required.
• Performs shelter rounds and ensures guests comply with shelter rules.
• Completes HMIS data entry, checklists, work orders, and other tasks as assigned.
• Builds rapport with guests and supports housing plan development where possible.
• Assists guests in connecting with shelter case management and services.
• Performs other duties as assigned.

Connaissances

Trauma-informed care

Multitasking

Communication skills

HMIS software

Microsoft Office

Clarity training (60 days)

Background check/drug testing

Emergency shelter environment

Flexibility

Formation

High School Diploma or equivalent

Emergency shelter experience preferred

Outils

HMIS

Clarity training

Description du poste

Schedule: Tuesday through Saturday, 7:00 AM - 3:00 PM

Job Purpose

Implements agency policies, procedures, and protocols in Siena Francis House emergency shelter to ensure services to shelter guests meet agency’s standards of care. Completes Homeless Management Information System [HMIS] and other documentation and reporting tasks as assigned through agency policies, procedures, and protocols.

Essential job Duties

• Models the agency’s mission statement in all interactions with emergency shelter guests.
• Completes the Siena Francis House Emergency Shelter Orientation Packet with emergency shelter guests upon their arrival, and as needed thereafter.
• Completes the Siena Francis House Critical Incident form when issues arise and documents these efforts in HMIS.
• Maintains a trauma-informed approach when interacting with guests, volunteers, and community partners.
• Monitors and supervises guests’ dining hall experiences.
• Maintains situational awareness of conditions within emergency shelter environments, implementing the agency’s de‑escalation model as quickly as possible when issues arise, and securing assistance from crisis response entities when needed.
• Completes shelter rounds and walk‑throughs to ensure guests are complying with shelter expectations.
• Completes assigned documentation tasks—including HMIS data entry, shift checklists, work orders, and other items—and follows up item as needed as outlined in the Siena Francis House Emergency Shelter Ongoing Monitoring Protocol, and/or as assigned by supervisor.
• Builds rapport with emergency shelter guests and—to the extent possible—familiarizes themselves with individuals’ housing plans in order to support guests’ efforts to resolve their episode of homelessness.
• Supports emergency shelter guests’ connections to other service providers by helping to refer to shelter case management.
• Completes other duties as assigned.

Job Requirements

• Knowledge of/ability to operate in a way that supports the general principles of trauma‑informed care.
• Flexibility and ability to manage multiple tasks at the same time.
• Excellent written and verbal communication skills.
• Understanding of emergency shelter environments.
• Ability to use Microsoft office products ( email, word, excel)
• Ability to work with software product such as HMIS. Must receive Clarity training within 60 days of employment.
• Trauma‑informed communication style.
• Willingness to undergo drug testing and a background investigation.

EDUCATION & EXPERIENCE REQUIREMENTS

• High School Diploma or Equivalent preferred.
• Experience operating within an emergency shelter environment and/or other type of homeless service provider preferred.
• Other experience in the human services field will be taken into consideration.

WORK ENVIRONMENT:

The work environment characteristics described herein are representative of those an employee may encounter while performing the essential functions of this position. Work is performed primarily in an office, shelter, residential, and service‑oriented environment. Employees may be exposed to varying noise levels, frequent interruptions, and changing indoor environmental conditions, including laundry, kitchen, and common residential areas. Employees may interact with clients, visitors, volunteers, vendors, and staff throughout the workday.

Reasonable accommodations will be made for qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable federal and state law.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:

Siena Francis House is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, related medical conditions, sexual orientation, gender identity, or transgender status), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, Nebraska state, or local law. [eeoc.gov] , [eeoc.gov]

Siena Francis House complies with all applicable laws prohibiting discrimination, harassment, and retaliation in employment. The organization provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices, unless doing so would create an undue hardship. [eeoc.gov]

E-VERIFY:

Siena Francis House participates in the federal E-Verify program to verify the identity and employment eligibility of all newly hired employees as required by federal law. Additional information regarding E-Verify is available at www.e-verify.gov . [e-verify.gov] , [e-verify.gov]

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 20 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms.The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress.Specific vision abilities required by this job include close vision.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position.