Men's Shelter Staff (Sun - Thu, 7a-3p)

Siena Francis House; Omaha (NE); On-site; USD 38,000 - 46,000; Full time

Job summary

Siena Francis House in Omaha, Nebraska is seeking a Shelter Assistant for the emergency shelter. The role implements agency policies, ensures services meet care standards, and completes HMIS and related documentation.

You will interact trauma‑informed with guests and staff, supervise dining, conduct rounds, support housing plans, and refer guests to shelter case management. The position requires strong communication, flexibility, and proficiency with Microsoft Office and HMIS, with Clarity

Qualifications

• Trauma-informed care principles are used in interactions.
• Flexibility to manage multiple tasks.
• Excellent written and verbal communication skills.
• Understanding of emergency shelter environments.
• Proficiency with Microsoft Office and HMIS; Clarity training within 60 days.
• Trauma-informed communication style.
• Willingness to undergo drug testing and background check.

Responsibilities

• Models the agency’s mission in interactions with shelter guests.
• Completes orientation packets with guests upon arrival and as needed.
• Documents incidents and HMIS entries.
• Maintains a trauma-informed approach with guests and staff.
• Monitors dining hall experiences.
• Applies de-escalation and seeks crisis support when needed.
• Performs shelter rounds and ensures guest compliance.
• Completes HMIS data entry, shift checklists, and work orders.
• Builds rapport with guests and supports housing plan efforts.
• Refer guests to shelter case management.
• Performs other duties as assigned.

Skills

Trauma-informed care

Multitasking

Excellent communication

Emergency shelter understanding

Microsoft Office

HMIS software

Clarity training within 60 days

Trauma-informed communication style

Drug testing/background check

Education

High School Diploma or Equivalent

Tools

Microsoft Office (Email, Word, Excel)

HMIS (Clarity)

Job description

Reports to:Shelter Director Department:Emergency Shelter

Schedule: Sunday through Thursday, 7:00 AM - 3:00 PM

Job Purpose

Implements agency policies, procedures, and protocols in Siena Francis House emergency shelter to ensure services to shelter guests meet agency’s standards of care. Completes Homeless Management Information System [HMIS] and other documentation and reporting tasks as assigned through agency policies, procedures, and protocols.

Essential job Duties

• Models the agency’s mission statement in all interactions with emergency shelter guests.
• Completes the Siena Francis House Emergency Shelter Orientation Packet with emergency shelter guests upon their arrival, and as needed thereafter.
• Completes the Siena Francis House Critical Incident form when issues arise and documents these efforts in HMIS.
• Maintains a trauma-informed approach when interacting with guests, volunteers, and community partners.
• Monitors and supervises guests’ dining hall experiences.
• Maintains situational awareness of conditions within emergency shelter environments, implementing the agency’s de-escalation model as quickly as possible when issues arise, and securing assistance from crisis response entities when needed.
• Completes shelter rounds and walk-throughs to ensure guests are complying with shelter expectations.
• Completes assigned documentation tasks—including HMIS data entry, shift checklists, work orders, and other items—and follows up item as needed as outlined in the Siena Francis House Emergency Shelter Ongoing Monitoring Protocol, and/or as assigned by supervisor.
• Builds rapport with emergency shelter guests and—to the extent possible—familiarizes themselves with individuals’ housing plans in order to support guests’ efforts to resolve their episode of homelessness.
• Supports emergency shelter guests’ connections to other service providers by helping to refer to shelter case management.
• Completes other duties as assigned.

Job Requirements

• Knowledge of/ability to operate in a way that supports the general principles of trauma-informed care.
• Flexibility and ability to manage multiple tasks at the same time.
• Excellent written and verbal communication skills.
• Understanding of emergency shelter environments.
• Ability to use Microsoft office products ( email, word, excel)
• Ability to work with software product such as HMIS. Must receive Clarity training within 60 days of employment.
• Trauma-informed communication style.
• Willingness to undergo drug testing and a background investigation.

EDUCATION & EXPERIENCE REQUIREMENTS

• High School Diploma or Equivalent preferred.
• Experience operating within an emergency shelter environment and/or other type of homeless service provider preferred.
• Other experience in the human services field will be taken into consideration.

WORK ENVIRONMENT

The work environment characteristics described herein are representative of those an employee may encounter while performing the essential functions of this position. Work is performed primarily in an office, shelter, residential, and service-oriented environment. Employees may be exposed to varying noise levels, frequent interruptions, and changing indoor environmental conditions, including laundry, kitchen, and common residential areas. Employees may interact with clients, visitors, volunteers, vendors, and staff throughout the workday.

Reasonable accommodations will be made for qualified individuals with disabilities to enable them to perform the essential functions of the position, consistent with applicable federal and state law.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Siena Francis House is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, childbirth, lactation, related medical conditions, sexual orientation, gender identity, or transgender status), national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, Nebraska state, or local law. [eeoc.gov] , [eeoc.gov]

Siena Francis House complies with all applicable laws prohibiting discrimination, harassment, and retaliation in employment. The organization provides reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs and practices, unless doing so would create an undue hardship. [eeoc.gov]

E-VERIFY

Siena Francis House participates in the federal E-Verify program to verify the identity and employment eligibility of all newly hired employees as required by federal law. Additional information regarding E-Verify is available at www.e-verify.gov . [e-verify.gov] , [e-verify.gov]

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to be successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand, walk, use hands to finger, handle, or feel, lift and/or move up to 20 pounds, and talk and hear. The employee is occasionally required to sit, and reach with hands and arms.The work environment may have extended working hours, frequent time constraints, and shifting priorities, contributing to physical and mental stress.Specific vision abilities required by this job include close vision.

This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position.