MEN's - Resident Assistant/Security FT

Jimmy Jazz; Spokane (WA); On-site; USD 60,174,000 - 66,790,000; Full time

Benefits offered by this job

Medical insurance

Generous PTO

Retirement plan

Job summary

Union Gospel Mission seeks a Resident Assistant to supervise client services and house operations at the Spokane Men’s Shelter. You will support volunteers, manage intake and records, and help maintain a safe, healing environment aligned with the mission’s faith-based principles.

The role emphasizes servant leadership, strong communication, and adherence to Core Values. Schedule includes swing and graveyard shifts with responsibilities across program areas.

Qualifications

• Grounded Christian values and servant-leadership.
• Excellent written and verbal communication.
• Strong interpersonal skills and boundary setting.
• Computer literacy (Word, Excel, Outlook).
• Willingness to participate in ministry activities.

Responsibilities

• Supervise client services and house operations in the shelter.
• Train and supervise volunteers and desk staff.
• Maintain client records, shift logs, and reporting.
• Monitor safety, conduct security checks, and enforce policies.
• Coordinate with staff and volunteers and support meal and chapel routines.

Skills

Interpersonal skills

Communication skills

Christian faith

Driver's license

Teamwork

Computer skills

Education

High school diploma/GED

Job description

Show Map

• Location 1224 E Trent Ave,Spokane, WA, 99202,United States
• Base Pay $21.00 - $23.29 / Hour
• Other Compensation $1.00 after 5PM, $1.25 weekends
• Job Category Client Services Specialist, Recovery Services, Shelter Staff
• Industry Homeless Shelter, Recovery Services, Addiction Recovery
• Employee Type Non-Exempt

Description

Are you looking for meaningful work in a faith-based organization that walks alongside men who have made the brave choice to fundamentally change the trajectory of their lives? This position is ideal for someone who is looking for a meaning place to work and to minister to men in particular who have struggled with addictions and/or homelessness. If this sounds like you - the Men's Shelter in Spokane may just be the place for you!

UGM considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of UGM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. Additionally, employees must be willing to lead and/or participate in Bible study, prayer, devotions and sharing the Gospel.

SUMMARY OF POSITION:

The Resident Assistant is responsible for the supervision of all aspects of client services and house management withinthe Men’s Shelter.This individual communicates effectively with staff and oversees clients and volunteers while working to maintain a clean, safe and healing environment for all.

DUTIES & RESPONSIBILITIES:

Key Result Area #1: Operations

• Ensure the management of the shelter remains in accordance with UGM and site-specific central policies and procedures.
• Train and supervise volunteers and desk staff throughout their shift; provide assistance with any high-level inquiries and decision-making.
• Retain accurate database information: maintain reports and client information, update shift logs and communicate key information.
• Attend all required UGM and site-specific meetings and trainings.
• Complete components of the intake and exit process thoroughly.
• Exercise vigilance when interacting with clients; administer random urinalysis and Breathalyzer tests as assigned.
• Record all medications and over-the–counter, non-prescribed items checked in by clients.
• Organize and restock supplies in all areas of client services; complete RFM’s as assigned.
• Provide over-the-counter medical calls as needed, evaluate medical emergencies in the absence of a medical coordinator and ensure patient medication is available 24/7.
• Approve job schedules for clients requesting accommodations.
• Participate in the outcome-based management process.
• Lead clients to self-evaluations as necessary.
• Complete other tasks as assigned by Client Services Manager.

Key Result Area #2: Security

• Ensure facility is safe and secure by monitoring cameras and performing security checks as assigned.
• Verify alarms are set and doors are locked after hours.
• Maintain proactive awareness of clients and monitor their coming and going from the facility, exercise awareness of suspicious behavior.
• Confiscate weapons and paraphernalia and dispose of drugs.
• Perform room checks and car searches as needed.
• Hold healthy boundaries between clients, staff and volunteers.
• Ensure awareness of emergency evacuation.
• Notify leadership immediately following any violent or critical incidents.

Key Result Area #3: Site Specific

• Ensure transient camps within 5 blocks of UGM are vacated.
• Provide direct supervision of the day room and lines during mealtimes.
• Evaluate Work Therapy residents once a month.

Swing Shift

• Assist with Chapel duties, oversight, and coordination as assigned by Men’s Chaplain.
• Operate clothing room from 3-4pm.
• Dinner visitors are checked in, tracked, informed, and supervised.
• Day Room is cleared of any remaining items and 24 hours holds are tagged and stored properly.
• Make rounds during chapel to ensure proper attendance.
• Coordinate with tours and volunteers as needed.

Graveyard Shift

• Ensure record of accountability for “bag pulls” by guests is in place.
• Log early wake ups.

SKILLS & QUALIFICATIONS:

• Grounded and committed Christian: able and willing to model servant-leadership and interested in being part of a ministry to the poor, homeless, drug addicted and mentally ill.
• Active member of the body of Christ, in accordance with the Union Gospel Mission Statement of Purpose, Statement of Vision and Statement of Faith.
• Strong Interpersonal skills - exercise compassion and discernment while modeling the teachings of Jesus Christ.
• Able and willing to honor the leadership, chain of command, standards and ministry objectives of Union Gospel Mission.
• Computer literate (Word, Excel, Outlook); able to complete documents, build tables, and accurately record information.
• Excellent communication skills, written, verbal and instructional.
• Insightful, trustworthy, honest, reliable, model appropriate boundaries, and strong work ethic.
• Minimum 3 years sobriety, if in recovery.
• Valid Washington or Idaho driver’s license – required.
• CPR/First Aid certification – recommended.
• Yearly TB clearance – required

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; Frequently = 34%-66%; Continuously = 67%-100%

• Work is primarily indoors and requires sitting, standing, bending, reaching, and going from building to building -continuously.
• Requires a sustained level of emotional balance, patience, and tolerance for people and personal and management issues –continuously.
• The ability to move about all the facilities on a regular basis –occasionally.
• Requires the ability to hear, see, and speak clearly –continuously.

EQUIPMENT/TOOLS USED:

• Computer skills; Microsoft Office, Excel, Word and Outlook
• Security equipment

EDUCATION/EXPERIENCE:

• High school diploma/GED – required.
• Two years’ experience working with homeless population – preferred.
• Knowledge of chemical dependency addictions and process addictions – preferred.
• Ability to recognize active use and misuse of legal or illicit substances – preferred.

*This position requires a Confidentiality Statement.

Job Expectations

All Shifts

• Demonstrate consistent application of the Union Gospel Mission’s Core Values in daily interactions and decision-making.
• Ensure that your assigned work is completed on time and meets the specified quality standards.
• Ask for help when needed.
• Demonstrate consistent application of employee and department policies and procedures.
• Check and respond to email and telephone communications.
• At the beginning of your shift, review all Shift Logs since your last shift.
• If two RAs are on shift, one should always be at the Day Desk.
• If one RA is on shift, at least 50% of your time should be spent at the Day Desk.
• Perform regular security checks throughout UGM campus at least 2 times per shift.
• Always conduct security checks with a radio and in teams of two.
• Encourage non-guests/non-residents on UGM property to come inside for services. If they don’t want services refer them to another agency, provide them with a bus pass and ask them to leave.
• Check that only UGM registered vehicles are parked in the client parking lot and that men are not sleeping in their vehicles.
• Move smokers away from entrances and to the Smoke Pit.
• Always read Shift Log Reports at the beginning of shift.
• Ensure all client documentation is entered correctly into Waypoint by the end of shift.
• Ensure client’s Waypoint notes and flags are checked for all visitors to maintain a safe environment.
• All incidents are clearly documented in Log Entry or Security Log and in incident report by the end of your shift. Incident reports are sent to proper authorities.
• Notify Supervisor immediately following all violent, critical incidents, and life threatening/building threatening emergencies.
• Document all people using transient camps or sleeping in cars in the Waypoint database and Flag for must meet with Staff.
• Confiscate weapons and paraphernalia, disposing of drugs according to UGM Policy.
• Proactively be aware of drug use symptoms and UA clients randomly as needed.
• Provide crisis management and Mental Health First Aid for mission residents as necessary.

Day Shift (Work Therapy 5:00-11:00am)

• Open Day Room at 7:00am.
• Coordinate with clinics and other service providers and communicate schedules and announcements to the shelter.
• Ensure lunch visitors are checked in, tracked, informed of policies, and supervised between 11am-1pm.
• Coordinate with tours and volunteers as needed.
• Complete Basic Intakes as assigned.
• Verify all new check-in forms and database information.
• Check to see if men have checked “yes” to the sex offender question. IF YES, is level listed? Please note this in DOC form sent to Lead RA and in Waypoint. Level 3 sex offenders are not allowed to be checked in due to the presence of women and children in the facility.
• Check to see if guest has answered “yes” to questions pertaining to department of corrections. IF YES make sure the Officer Name and Number are listed in Waypoint.
• Send all “DOC” and sex offender information is emailed to the Lead RA.
• Be sure that there is correct information in each guest’s Waypoint file.
• File check-in forms in new check-in folder.
• Bed Moves - Announce bed changes from floor to bunk, or top to bottom bunk, after breakfast. Please note any changes on Paper and Computer.
• Make a copy of the previous night’s checkout/bag pull list for the director.
• Please make sure all check-in forms are logged into the check-in Log.
• Crop and enhance new guest pictures from the previous day.
• Monitor Dayroom at all times for any house safety issues and/or anything out of the ordinary. If two RAs are on duty, one should always be supervising the desk unless conducting security rounds or responding to security incidents.
• Make sure outgoing mail gets to administration by 8:00 A.M.
• Conduct a security check of walkie-talkies with the Admin Office receptionist at 9am. Make sure the walkie talkies, Light work light, and phones are checked and working.
• Television is to be turned off by 9:30 A.M.
• Monthly paperwork for the desk should be accurate and legible.
• Please fill out all incident reports as soon as they happen and e-mail it to Men’s Rescue.
• RAs will provide security checks of the entire campus during this shift at a minimum at the beginning of the RA shift and between 1- 3pm.

Afternoon and Swing Shifts (Work Therapy 11:00am-5:00pm/5:00-11:00pm)

• The Clothing Room is open on an as needed basis.
• Showers for visitors are also Monday through Friday 1-2pm
• Early showers for checked-in guests are at 4:00pm (Sunday 3:00pm)
• All clients coming in after chapel time must submit a clean BA.
• All guests without a “bed hold”, not working a chore or attending an off-campus church or support group must attend chapel.
• All clients must Shower daily, if the guest did not take an early shower they must shower after chapel.
• Quite time is at 9:30pm; all guests must be in pajamas and to bed by this time.
• The afternoon and Swing shift will conduct security checks of the Trent Campus between 1pm-2pm, 4-5:30pm, and 10-11pm 7 days per week.
• Assist with Chapel duties, oversight, and coordination as assigned by Men’s Chaplain.
• Dinner visitors are checked in, tracked, informed, and supervised.
• Close Day Room at 7:00pm
• Day Room is cleared of any remaining items and 24-hour holds are tagged and stored properly.
• Make rounds during chapel to make sure guests are attending.
• Coordinate with tours and volunteers as needed.
• Email bed count to City of Spokane and Spokane Police Department
• Complete Basic Intakes as time allows.
• Ensure alarms are set and doors are locked after hours.

Graveyard Shift (Work Therapy 11:00pm-5:00am)

• Record of accountability for “bag pulls” by guests is in place. Bag Pulls- regularly recycle left behind items, file import items, dispose of meds,
• Viewing security footage as requested by daytime staff.
• Conduct Interior security check a minimum of twice per shift.
• Conduct exterior security checks a minimum of twice per shift. Report all illegal activity to law enforcement.
• Conduct Bed Checks a minimum of twice per shift. The second check must be after 12am.
• Document and store Bag Pulls.
• Print Chore Rosters every night.
• Printer Bed Availability Report every night.
• Stock RA Desk paperwork and supplies every night.
• Clean and organize the RA Desk and Day Desk areas every night.
• Conduct and document early wake up calls.
• Prepare boxes for wake up after second bed check.
• Place all items left in the Dayroom into 24-hour hold, nightly.

Requirements

REQUIREMENT:

Union Gospel Mission is a privately funded 501 (c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and Statement of Purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord. All employees must:

• Be able and willing to share the Gospel and participate in all of the ministry activities of Union Gospel Mission.
• Subscribe to Union Gospel Mission Statement of Faith and Statement of Purpose upon hire and continuously while employed.
• Adhere to Union Gospel Mission Employee Handbook.

Summary

We offer a comprehensive and mission-aligned benefits package designed to support your well-being, growth, and work-life balance. Our benefits include competitive health coverage, generous paid time off, retirement contributions after one-year of service, and opportunities for professional development - all within a collaborative, purpose-driven environment.

Highlights

• Medical, dental, and vision insurance (options for employees, their spouse and children)
• Generous PTO (20 days annually with carryover) and 7 additional paid holidays (carryover limits may apply)
• Retirement plan with employer matching contribution starting at year one and building on years 3, 5 and 7 matching employee contribution up to 5% at year 7)

Additional Information

• Location Trent Men's Shelter and Administration - Spokane WA
• Schedule Varies (possible weeknight and weekend shifts)