Membership Web Support Analyst — Portal Specialist

HealthPartners; BLOOMINGTON (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

HealthPartners is seeking a Membership Accounting Web Support Analyst in Bloomington, Minnesota. This role focuses on providing quality service to group benefit managers and customers regarding web issues in the employer portal. The successful candidate will respond to inquiries and assist with complex website issues.

The ideal applicant will have a bachelor's degree or equivalent experience and at least two years of customer service experience, preferably in the healthcare industry. Strong communication and analytical skills are essential for success.

Qualifications

• Bachelor’s degree or equivalent experience (accounting or web applications).
• Two years of customer service experience, preferably in the healthcare industry.
• Strong computer skills and problem-solving skills.

Responsibilities

• Respond to user inquiries through phone and email regarding website questions.
• Assist staff members with questions about the HealthPartners website.
• Investigate and assist in the resolution of customer concerns.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Time management

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

HealthPartners is seeking a Membership Accounting Web Support Analyst in Bloomington, Minnesota. This role focuses on providing quality service to group benefit managers and customers regarding web issues in the employer portal. The successful candidate will respond to inquiries and assist with complex website issues.

The ideal applicant will have a bachelor's degree or equivalent experience and at least two years of customer service experience, preferably in the healthcare industry. Strong communication and analytical skills are essential for success.