Membership Trainee

YMCA of the Suncoast; Spring Hill (FL); On-site; USD 20,664 - 21,490; Full time

Job summary

The YMCA of the Suncoast is seeking a friendly Member Services representative at the Hernando County Branch. You will greet members, answer questions, assist with memberships or transactions, and promote programs and memberships to support our community.

Under supervision of the Membership Director, the trainee will complete steps to become Member Specialist I within 60 days, build relationships, process registrations in Active, and assist with tours and follow-ups in a courteous, professional

Qualifications

• Must be at least 17 years old and a high school graduate or equivalent.
• At least 1 year of customer service experience required.
• Must complete required trainings upon hire (Intro to Y's Cause & Culture, Y's Way to Service & Engagement, I Hear You: Service with CARE).
• CPR, AED and First Aid certification preferred.

Responsibilities

• Welcome desk support and member assistance.
• Receipt and entry of new memberships in Active.
• Conduct facility tours to assess members' needs.
• Handle member inquiries by phone and in person.
• Assist with program registrations and event information.
• Support membership retention activities.

Skills

Excellent communication

Interpersonal skills

Typing 30 wpm

Microsoft Office

Data entry

Positive attitude

Education

High school diploma or equivalent

College degree in Marketing or Communications preferred

CPR, AED and First Aid certification preferred

Tools

Active system

Microsoft Office

Job description

Location: YMCA of the Suncoast
Hernando County Branch

Rate of pay: $15.00/hr - $15.60/hr (Membership Trainee $15.00/hr, once trained as Membership Specialist $15.65/hr)

Shift: Mornings, Evenings (4:00pm - 10:00pm) and weekend availability required. Training will be during the day.

JOB SUMMARY:

The YMCA of the Suncoast is seeking a magnetic, meticulous, mindful Member Service superhero to take our customer service efforts to the next level. The Member Services Representative is expected to deliver exceptional customer service to inquiring members, guests, and program participants, helps create a friendly and welcoming environment by greeting all who enter the Y, responds to general questions and assists with requests for assistance with membership changes or transactions, and contributes to membership sales by giving tours, promoting memberships, providing information about programs, events and more.

Under the direction of the Membership Director/Coordinator and consistent with the mission of the YMCA of the Suncoast, The Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups; handling of member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned.

EDUCATION, TRAINING AND EXPERIENCE:

Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set.

Must be a minimum of 17 years of age. High school graduate or equivalent required. College degree with emphasis in Marketing or Communications preferred. At least 1‑year previous customer service experience required. Broad overview of the YMCA as it operates as a local, national and international movement preferred. Required upon hire, must have completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings. Also upon hire, must be working towards meeting the criteria of the Member Specialist I position within 60 days of hire date. This includes Foundations of Listen First with Listen First Skills Assessment, Get SMART, Three Keys to Successful Family Engagement, Living our Cause for Frontline Leaders, Cause Driven Tour Workshop with Post Workshop Evaluation and Active.net Skills Assessment. CPR, AED and First Aid certification preferred.

SPECIAL SKILLS OR EQUIPMENT REQUIRED:

Excellent communication and interpersonal skills required. Personal computer and data entry knowledge required. Must type 30 words per minute and be proficient in Microsoft Office. Organizational skills and positive attitude required.

PHYSICAL AND MENTAL REQUIREMENTS:

May be required to lift and carry up to 30 lbs in the form of boxes of supplies. Will be required to stand and/or sit for extended periods of time while demonstrating manual dexterity in order to accurately work on phone, computer and other equipment. Receives and follows detailed instructions. Must be capable of remaining professional when dealing with members/ customers and co-workers. Must possess auditory, visual and verbal abilities to communicate via phone and in person and to operate standard office equipment.

JOB DUTIES:

• 1. *Within 60 days of hire date, complete all requirements of Member Specialist I Position.
• Relationship building activities
  • A. Create a warm and welcoming environment
  • B. Educate members and prospective members about the services the YMCA offers and further connect them to the YMCA.
  • C. Introduce yourself to all members and get to know each member's name as well as members to each other.
  • D. Introduce others of similar interest.
  • E. Thank members for allowing us to serve them.
• Assisting members and prospective members at welcome desk.
  • A. Receipting into Active all new memberships.
  • B. Enter financial and payment information into Active.
  • C. Make Photo ID cards for all YMCA facility members.
  • D. Conducting tours of the facility in order to assess members' needs.
  • E. Doing all necessary and required follow-up on tours conducted.
  • F. Assisting with reservations for all wellness center orientations.
  • G. Handle all phone inquiries regarding membership and program information.
  • H. Input into Active all program registrations through receipting.
  • I. Assist members with all program questions and inquiries.
  • J. File all necessary paperwork as required.
• Performs various clerical duties
  • A. Help develop and participate in Member Appreciation/Retention activities.
  • B. Assist with annual membership data audit.
• Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Keep supplies organized, maintain and clean facility and care for equipment.

Key Leadership Competencies:

• Inclusion
• Collaboration
• Communication and Influence
• Critical Thinking
• Emotional Maturity
• Functional Expertise

EOE/DFWP

Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.