Membership Services Assistant

YMCA of Greater Toronto; Friendly (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant community at the YMCA, where you can make a difference in people's lives while developing your skills. This role is perfect for those who enjoy meeting new people and being part of a supportive environment. As a volunteer, you will assist with membership services, provide information about programs, and help create a welcoming atmosphere for all members. The YMCA of Greater Toronto is dedicated to promoting equity and well-being in the community, making it an ideal place for you to grow and contribute. If you’re ready to be part of a mission-driven organization that values diversity and inclusion, this opportunity is for you.

Qualifications

• Volunteers must be friendly and welcoming to all members.
• Ability to develop communication skills with diverse individuals.

Responsibilities

• Provide information on programs and services to members.
• Meet and greet members, ensuring a welcoming environment.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Welcoming Attitude

Job description

Time Commitment: Minimum of at least six months. One hour per week, flexible.

Minimum Age: 13

Location(s): Brampton YMCA, Central YMCA, Cooper Koo YMCA, Markham YMCA, Mississauga YMCA, North York YMCA, Oshawa YMCA, Scarborough YMCA, Vaughan YMCA, and West End YMCA.

Program Description

At the YMCA, we're more than a gym. We're a place where you can be yourself, meet new friends and have fun. At our Health and Fitness Centres, we support our members as they strive to reach their potential and work toward their goals as part of an inclusive, caring, and healthy community. Volunteers in this role assist YMCA Membership Services staff.

Major Duties

Major Duties May Include:

• Providing information on all programs, services, and facility.
• Meeting and greeting members as they arrive and leave.
• Conducting tours/member experiences.
• Answering incoming calls.
• Representing the YMCA in a responsible and professional manner.
• Being positive, helpful, and welcoming at all times.
• Building relationships with members and introducing them to other members, staff, and volunteers.
• Delivering YMCA service responsibly, honestly, respectfully, and with care.

Qualifications

• Volunteers 18 and above will need to provide a Vulnerable Sector Screening from their local police service before their first day of volunteering and every three years on the anniversary of their first day of volunteering.
• Friendly and welcoming.
• Willingness to meet and greet new and potential members.
• Create a welcoming environment for YMCA members and meet new people.
• Develop interpersonal and communication skills with members and other staff.
• Learn about diversity at the YMCA and meet new people from all walks of life.
• Be a part of the YMCA team and promote the YMCA Mission, Vision, and Values.

How to Apply

Complete the online volunteer application. You will need to provide the position title and location information of this position during step 3 of the application.

Our Commitments

The YMCA of Greater Toronto values the diversity of people and communities and is committed to excellence and inclusion in our Association.

We are committed to an environment that is barrier-free. If you require accommodation during the interview process, please inform us in advance to arrange reasonable and appropriate accommodation.

About YMCA of Greater Toronto

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. As outlined in our 2020–2025 strategic plan, Ignite the Light, we are focused on boosting well-being and promoting equity across the Greater Toronto Area (GTA). In the future we see for our region, everyone will have opportunities to shine their brightest.

Mirroring the diversity we’re privileged to have in the GTA, our YMCA offers a variety of programs responding to the needs of our communities. For 170 years, the YMCA of Greater Toronto has provided opportunities for people to shine through a variety of programs and services including health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.