Membership Service Associate

Conway Regional Health System; Conway (AR); On-site; USD 28,000 - 38,000; Full time

Job summary

Conway Regional Health System in Conway, AR is seeking a front desk representative responsible for daily front desk operations, delivering excellent customer service to members and guests, and handling member account services while controlling facility access.

This is a safety-sensitive position that requires awareness of patient safety, adherence to AED/CPR requirements (or completion within 3 months), and flexibility to substitute other education or experience with approval.

Qualifications

• High School diploma or equivalent required.
• Experience in retail/customer service preferred.
• AED/CPR certification or completion within 3 months of hire.
• Other education/experience may be substituted with HR approval.

Responsibilities

• Staff the front desk and provide excellent customer service to members and guests.
• Manage facility access privileges and verify IDs as needed.
• Provide member account services and assist with inquiries.

Skills

Customer service

Education

High School Diploma or equivalent

AED/CPR Certification

Job description

Overview

Responsible for daily functions of the front desk including providing excellent customer service to members and guests, ensuring appropriate facility access privileges, and providing member account service.

SAFETY SENSITIVE POSITION:

This position is a designated as “Safety Sensitive Position” under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services.

Qualifications

• High School diploma or equivalent required
• Experience in retail/customer service or equivalent position preferred
• American Heart Association AED/CPR certification or within 3 months of hire

Other education and experience may be substituted (if applicable) for the required minimum job qualifications with the approval of the Corporate Director of Human Resources.