Membership Service Account Executive

Ilitch Charities, Inc.; Detroit (MI); On-site; USD 40,000 - 70,000; Full time

Job summary

Olympia Entertainment in Detroit is seeking a Membership Service Account Executive to drive renewal sales and upsell cross-sell products to an established client base. You will maintain CRM data, visit clients, and respond to inquiries to build loyalty.

The role requires a bachelor’s degree in a related field, at least 2 years of customer service experience, and strong communication and organizational skills. You should be willing to work irregular hours including game nights and holidays.

Qualifications

• Bachelor’s degree in sports management, marketing, or communications.
• 2+ years of customer service experience, preferably in ticket retention and service.
• Experience with ticketing systems is preferred.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Strong integrity, teamwork, and self-motivation.

Responsibilities

• Meet or exceed both individual and team sales goals.
• Develop and build strong relationships with defined account base through proactive communication.
• Maintain updated information regarding clients in the CRM tool.
• Renewal of current season ticket holders accounts from season to season.
• Up-sell and cross-sell all products including groups and individual suites.
• Make required daily outgoing phone calls to account base.
• Work game day operations and other duties as assigned.

Skills

Verbal communication

Time management

Organizational skills

Independent work

Customer service

CRM awareness

Education

Bachelor’s degree in sports management or related field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Amaze, Inspire, Unite Job Summary

The Membership Service Account Executive is responsible for driving renewal sales of all sports and entertainment, up selling and cross selling all products including groups and individual suites through developing strong relationship and providing first-class service to clients.

Key Responsibilities

• Meet or exceed both individual and team sales goals.
• Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them.
• Maintain updated information regarding clients in the CRM tool.
• Renewal of current season ticket holders accounts from season to season (full, half and mini plans).
• Collect referrals from season ticket holders.
• Up-sell and cross-sell all products including groups and individual suites.
• Make required daily outgoing phone calls to account base.
• Work to complete assigned ticket touch points.
• Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket holder benefits, and park details that are relevant to accounts.
• Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.
• Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.
• Provide knowledgeable and enthusiastic service to clients.
• Event/Game day operations (staffing ticket sales kiosk on game nights, answering phones on game nights, etc.).
• Work additional game duties as assigned.

Required Knowledge, Skills and Abilities

• Bachelor’s degree in sports management, marketing, or communications.
• Minimum 2 year of customer service, preferably in ticket retention and service.
• Previous use and knowledge of any ticketing sources is preferred.
• Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
• Possess the highest integrity and ethical standards.
• Team player with the ability to handle multiple assignments in a fast-paced environment.
• Excellent verbal communication skills with a friendly and professional telephone manner.
• Strong time management and organizational skills.
• Demonstrated ability to work independently and to self-motivate.
• Demonstrated flexibility and creative problem-solving skills.
• Must be self-directed and goal oriented.
• Ability to provide exceptional customer service.
• A true passion and desire to work in the sports industry.
• Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
• Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

Working Conditions

Irregular and extended hours including nights, weekends, and holidays. Exposure to high noise level. Frequent visual/auditory attention. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.

Equal Employment Opportunity

Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

Privacy Policy

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre - the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.