Membership Sales Representative

American Automobile Association, Inc.; Utah; Remote; Full time

Job summary

An established industry player is seeking motivated individuals for a remote role in membership sales and service. This position offers the chance to provide exceptional service to members, helping them navigate life's unexpected events. With a focus on problem-solving and member satisfaction, you will engage with over 100 calls daily, offering valuable AAA products and services. Enjoy a collaborative environment with opportunities for career development, competitive pay, and a comprehensive benefits package, including paid time off and a 401k match. Join a team that values your contributions and rewards your efforts!

Benefits

401k Matching

Medical, Dental, Vision Insurance

Paid Time Off

Paid Holidays

Tuition Reimbursement

Free AAA Classic Membership

Monthly Bonuses

Collaborative Environment

Qualifications

• Ability to multitask effectively while providing excellent service.
• Strong communication skills for engaging with members.

Responsibilities

• Provide legendary service to over 100 member calls daily.
• Proactively offer AAA products and services to meet member needs.

Skills

Multitasking

Computer Skills

Written Communication

Verbal Communication

Active Listening

Job description

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

CANDIDATES MUST LIVE IN UTAH.

AAA is looking for motivated individuals that are forward-thinking, problem solvers who can wow our Members with their personalities, while critically thinking of unique, member-oriented solutions.

Remote Membership Sales & Service Associate

• Starting Pay: $17.50/hourly with holiday and bilingual differentials
• Bonus: Monthly tiered bonuses based on transactions, up to a minimum bonus of $1,350 (pre-tax) when Tier 3 is achieved
• Full Time - 40 hours a week
• Shifts: Shifts start as early as 8 AM and end as late as 10 PM. We are open 7 days a week, so shifts may include working weekends. You will pick your shift at the time you are offered the position.
• Training Information: Training is paid. Training hours are 9 AM - 5:30 PM, Monday - Friday for 8 weeks.

Our purpose is to serve our Members by providing outstanding experiences and ensuring they are covered for life’s unexpected events. What could be more rewarding than knowing you helped someone prepare for when life throws a curveball?

What you will do:

• Provide legendary service to 100+ Member calls a day
• Proactively offer valuable AAA products and services to meet member needs while following policies and procedures
• Adhere to your assigned work schedule, including breaks and lunches
• Exceed member expectations in a structured, goal-oriented sales environment
• Receive career-development and the opportunity to promote to other positions

What you will need:

• Excellent multitasking and computer skills; proficiency in written and verbal communication
• A quiet, dedicated workspace that is free of distraction
• A willingness to learn and the ability to actively listen and engage Members to overcome objections
• You must have the ability to directly connect to ISP via ethernet (No DSL, satellite, hot spots, etc). Modem/router must be in the same room as the computer equipment. Minimum 25 MBPS download and minimum 5 MBPS upload.
• Schedule flexibility - our Call Center is open 8 AM - 10 PM (M-F) & 8 AM - 8 PM (weekends); also open on holidays
• Successful completion of criminal background screen

What we offer:

• Paid time off, resulting in 17 days within your first year
• 24 hours of Paid Volunteer Time annually
• Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, a wellness program and more
• 401(K) saving plan with company match up to 6%
• Annual raises based on individual and company performance