Membership Sales Front Desk Associate Dog Grooming

Scenthound Lake Zurich, IL; Lake Zurich (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a forward-thinking dog wellness franchise, where your passion for pets and sales skills can shine. As a Membership Sales & Front Desk Associate, you will be the face of the business, connecting with pet parents and helping them understand the importance of regular grooming and wellness. This role offers a unique opportunity to thrive in a fast-paced, dog-loving environment, where your contributions will directly impact customer satisfaction and loyalty. With competitive pay, performance-based bonuses, and a supportive team culture, this is more than just a job—it's a chance to make a difference in the lives of pets and their owners.

Benefits

Competitive base pay + tips

Monthly performance-based bonuses

Paid Time Off (PTO)

Paid Holidays

Medical, dental, and vision insurance

Growth opportunities

Closed Sundays

No late-night hours

Qualifications

• 1+ year experience in membership or subscription-based sales.
• Strong communication and persuasion skills are essential.

Responsibilities

• Drive membership and service sales through education and engagement.
• Manage leads and maintain accurate records using CRM.

Skills

Membership Sales

Customer Engagement

Communication Skills

Persuasion Skills

Relationship Building

Education

Experience in Sales

Experience in Pet Care

Tools

CRM System

POS System

Scheduling Systems

Job description

Title: Membership Sales & Front Desk Associate (Dog Grooming)

Pay: $16.00/hour + $4.00–$6.00/hour in tips Total Average Compensation: $20.00–$22.00/hour Additional Bonuses: Up to $500/month based on sales and revenue targets Position Type: Full-time (35–40 hours/week)

Who We Are

At Scenthound, we’re not just grooming dogs—we’re transforming how pet parents care for their furry family members. We’re a membership-based dog wellness franchise that focuses on routine, preventative care to keep dogs clean and healthy for life—not just pretty for a day.

Our North Star is to remove barriers so people can love and connect with their dogs every day.

Our team is collaborative, safety-focused, and driven by our core values: Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

We're looking for a high-energy, sales-driven Front Desk Associate who thrives in a fast-paced, dog-loving environment. In this role, you’ll be the first point of contact for customers, responsible for selling memberships, managing leads, and delivering exceptional service. You'll help pet parents understand the value of consistent grooming and wellness, converting first-time visitors into lifelong members.

Who We Are Looking For

You are a Natural Connector with a proven track record in membership sales—especially in pet care, fitness, spa, or subscription-based businesses. You love dogs, enjoy chatting with people, and thrive when you're helping others make decisions that improve their (and their dog’s) life. You're passionate, persuasive, and results oriented.

Key Performance Indicators (KPIs)

1. Membership Sales & Trial Conversions
2. Average Ticket Value
3. Rebooking & Retention Rate
4. Retail & Add-On Sales

The ideal background for the Membership Sales & Front Desk Associate role at Scenthound would include a combination of experience and skills that align with the responsibilities and requirements of the position.

Primary Responsibilities

1. Drive membership and service sales in-store and by phone through education and engagement.
2. Manage and convert leads using our CRM system.
3. Build lasting relationships with customers to drive repeat visits and referrals.
4. Educate pet parents about the importance of regular grooming and health maintenance.
5. Help maintain a clean, welcoming, and safe environment for pets and their humans.
6. Collaborate with management on scheduling, promotions, and operational KPIs.
7. Mentor junior team members on best practices in sales and service.
8. Maintain accurate records, process payments, and manage bookings.
9. Ensure compliance with all safety, grooming, and sanitation standards.

What You Bring to the Table

1. 1+ year experience in membership or subscription-based sales (dog grooming, fitness, spa, etc.)
2. Passion for dogs and pet wellness; ideally some experience in pet care or related industry
3. Confident communicator with strong listening and persuasion skills
4. Energetic, coachable, and goal-oriented mindset
5. Comfortable using POS, scheduling systems, and CRM tools
6. Team player who thrives in a hands-on, customer-focused environment

Perks & Benefits

1. Competitive base pay + tips
2. Monthly performance-based bonuses
3. Paid Time Off (PTO) for full-time and part-time employees
4. Paid Holidays
5. Medical, dental, and vision insurance (full-time only)
6. Growth opportunities in a rapidly expanding company
7. Closed Sundays
8. No late-night hours