Membership Sales Coordinator

Scissors & Scotch Careers; Washington (District of Columbia); Hybrid; USD 49,594,000 - 82,656,000; Full time

Benefits offered by this job

Competitive pay

Performance-based growth opportunities

Flexible scheduling

Paid Time Off

Health, Dental & Vision Benefits

Career advancement opportunities

Closed on major holidays

Job summary

Scissors & Scotch is seeking a Membership Sales & Guest Experience Specialist to be the first and last impression for every guest, driving relationships and guiding membership benefits in an upscale barbershop and bar.

You'll handle hospitality, sales, and guest relations with a focus on explaining the membership value while delivering outstanding service in a fast-paced environment.

Join a team that values integrity, hard work, and exceptional guest care.

Qualifications

• We live by our Core Principles. The first one is Do The Right Thing.
• You LOVE meeting, talking to, and connecting with people
• You enjoy sales, especially when the sale saves the client money and truly makes sense.
• We are membership based and we are proud of it.
• You can work a computer better than your parents.
• You want to work in an upscale environment
• You want to grow personally
• You like winning

Responsibilities

• Be the first and last impression for every guest with outstanding hospitality.
• Grow the business through relationship building and membership sales.
• Operate in an upscale environment with professional presentation.

Skills

Good attitude

People connection

Sales mindset

Computer literacy

Upscale environment

Growth mindset

Winning mentality

Tools

POS system

Appointment scheduling

CRM-like guest tracking

Job description

Membership Sales & Guest Experience Specialist

Scissors & Scotch is a barbershop and bar. It’s upscale but not uptight. S&S caters to clients from all walks of life looking for an amazing haircut plus that “Cheers” experience where everyone knows their name. This isn’t your typical front desk position. You’ll be the first and last impression for every guest while helping grow the business through relationship building, membership sales and outstanding hospitality.

These are the requirements for this position:

• You’re a good person
• We live by our Core Principles. The first one is Do The Right Thing. It’s simple but it weeds out jerks. We don’t want jerks and neither should you. If you’re a jerk, don’t apply.
• You LOVE meeting, talking to, and connecting with people
• Your whole day is about people. The more you make clients feel special, have awesome interactions with them, make them laugh… the better you’ll do.
• You enjoy sales, especially when the sale saves the client money and truly makes sense.
• We are membership based and we are proud of it. Our membership is a phenomenal deal but part of your job is explaining that to people consistently.
• You can work a computer better than your parents.
• We have a POS system. We book appointments. We sell stuff. If opening the browser requires you to ask for help, this isn’t a great fit.
• You want to work in an upscale environment
• This is not the place to wear pajama bottoms to work. We deal with successful and awesome clients. Our team is also successful and awesome. There is no room for sloppiness, laziness, or showing up to work in last night’s dirty clothes.
• You want to grow personally
• Not every person at Scissors & Scotch is going to be with the company for life. However, our goal is to give you meaningful training, expose you to incredible people, and help you leave far more skilled and marketable for wherever life takes you. That said, if you want to stay forever… we’d love that too!
• You like winning
• This is not a job mindlessly cutting chicken in the back of a restaurant. Our belief is that only successful businesses can provide meaningful growth opportunities for their people. As a result, we set goals, celebrate wins, and enjoy working towards something. No airpods, no hiding in the back of house.

Ideal Experience

Experience in one or more of the following is preferred:

• Membership sales
• Boutique fitness (Orangetheory, Club Pilates, StretchLab, Perspire etc.)
• Amazing Lash, European Wax Center, Massage Envy, tanning salons, or similar membership-based businesses
• Luxury hospitality or concierge
• Retail sales
• Customer service

Benefits

• Competitive pay
• Performance-based growth opportunities
• Flexible scheduling
• Paid Time Off
• Health, Dental & Vision Benefits
• Career advancement opportunities
• Closed on major holidays

Pay

• $19.00 hour + tips
• Monthly performance bonuses up to $1-$3 per hour worked
• Our top performers earn an additional $150 - $450 per month through our bonus program