Membership Sales and Experience Director

YMCA of the USA; Bedford (TX); On-site; USD 48,000 - 58,000; Part time

Job summary

The YMCA of Metropolitan Fort Worth seeks a Membership Sales and Experience Director for the Bedford Center YMCA. This role drives membership sales and enhances member experiences while embodying the YMCA’s mission of community strengthening. The ideal candidate has a background in sales and a passion for community service.

Benefits

Competitive salary

Health benefits

403b Retirement fund

Vacation & personal time

Free and discounted programs for families

Qualifications

• Minimum one year of successful sales experience, including leading or coaching teams.
• Experience in marketing and customer service required.
• Proven track record of achieving sales goals.

Responsibilities

• Drive monthly membership sales goals through community outreach.
• Lead the membership and welcome center team.
• Ensure high-quality member experience.

Skills

Sales experience

Leadership skills

Interpersonal skills

Community outreach

Bilingual English/Spanish

Education

Bachelor's degree or equivalent experience

Job description

Membership Sales and Experience Director

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Membership Sales and Experience Director

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The YMCA of Metropolitan Fort Worth is looking for a cause-driven leader to join the team and support the work of the Y!

Job Description

Join the YMCA as the next Membership Sales & Experience Director at the Bedford Center YMCA.

Are you ready to make a significant impact? The Bedford Center YMCA is on a mission to transform lives and strengthen our community through youth development, healthy living, and social responsibility. We're seeking a dynamic, sales-driven leader to champion membership growth, elevate the member experience, and represent the Y boldly throughout our community.

As the Membership Sales & Experience Director, you will be responsible for driving monthly membership sales goals by building relationships, developing referral pipelines, participating in community outreach, and promoting the YMCA brand both inside and outside the facility. You will lead the membership and welcome center team, champion member retention, and deliver a consistent, welcoming, and impactful member experience.

Our Mission And Core Values Are Brought To Life By Our Culture. It's Who We Are, Who We Aspire To Be And How We Show Up Every Day. We Are Cause-driven. We Don't Just Show Up, We Show Up With Purpose. As a Cause Driven Leader You Are Expected To Be

Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing - To care for, support, and help develop through encouragement.

Hopeful - Take an optimistic or positive view of future outcomes.

Determined - To devote full strength and concentrated attention to the cause.

Genuine - To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

Qualifications

Education - Bachelor's degree or equivalent experience in sales, marketing, or related field preferred. YMCA Team Leader Certification preferred within 3 years of hire.

Background & Experience -

Minimum of One year successful sales experience, including leading or coaching sales teams.

Experience In Marketing, Community Outreach, Or Customer Service Required.

Proven track record of achieving or exceeding sales goals.

Strong leadership and interpersonal skills; ability to connect with individuals from diverse backgrounds.

High energy, positive attitude, solution-oriented, and driven to success.

Bilingual English/Spanish a plus.

Essential Functions

• Achieve Sales Goals -Meet and exceed monthly membership acquisition and retention targets through intentional outreach, lead generation, and follow-up. Implement a consultative sales approach that prioritizes member needs and aligns with YMCA values.
• Lead Sales Pipeline -Identify, track, and convert prospective members through community partnerships, in-house promotions, and walk-in traffic. Engage businesses, schools, and local organizations to increase visibility and generate leads.
• Deliver Exceptional Experiences - Ensure all members and guests receive a consistent, high-quality experience rooted in service and hospitality. Train staff to go above and beyond in every interaction, driving satisfaction and retention.
• Build Community Relationships -Actively represent the Y at health fairs, school events, and local festivals, promoting membership opportunities and expanding our reach. Develop local partnerships to support membership growth.
• Supervise & Coach Staff - Recruit, hire, train, and lead the membership and welcome center team. Provide coaching, recognition, and development to ensure a high-performing and mission-aligned team.
• Lead Branch Marketing Efforts - Execute local marketing strategies and collaborate with Association marketing to promote programs and campaigns. Utilize social media, digital content, and in-person outreach to support sales goals.
• Financial & Administrative Oversight - Develop and monitor departmental budgets. Track membership trends, prepare reports, and ensure systems are aligned for accurate data collection and financial performance.
• Support Fundraising & Events - Participate in Annual Campaign efforts and community events that support the mission and fundraising goals of the YMCA.
  
  

Cause-Driven Leadership Competencies

MISSION

To put Christian Principles into practice through programs, services, and relationships that build a healthy spirit, mind, and body for all.

AREAS OF IMPACT

The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community.

Our Areas Of Impact Include

• Youth Development: Empowering young people to reach their full potential through early learning, out of school time, teen education and leadership, and swim, sports and play.
• Healthy Living: Improving individual and community well-being through traditional wellness and fitness programs, evidence-based health initiatives, water safety and swimming, and sports and recreation.
• Social Responsibility: Providing support and inspiring action in our communities through empowering young people and supporting diverse communities.
  
  

Required Certifications

Compensation & Benefits

The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates. The yearly salary range for this position is $48,000 - $58,000 and will be commensurate with the selected candidate's experience. The YMCA provides competitive health benefits, a well-rounded wellness program and 403b Retirement fund paid fully at 12% of total salary each year. In addition to medical, dental, and vision coverage, plus life and long-term disability insurance, a work-life balance program includes up to 288 hours of vacation & personal time. Free and discounted programs for your family are included.

For more information about our compensation and benefits policies, please contact Theresa Stedifor, Chief People & Culture Officer at [email protected].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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