Membership Sales and Customer Service Associate - Front Desk FULL TIME

The Lash Lounge; Carmel (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Front Desk Sales Associates to join their dynamic team in a luxury beauty service environment. In this full-time role, you will engage with guests, promote services, and ensure a memorable experience that keeps them coming back. With a focus on sales commissions and competitive hourly rates, this opportunity offers a fun and rewarding atmosphere where your customer service skills can shine. If you are outgoing, passionate about beauty, and ready to contribute to a growing team, this position could be the perfect fit for you!

Benefits

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Training & development

Free lash and brow services

Qualifications

• 2+ years in customer service or front desk roles.
• Preferred experience in sales, marketing, or retail.

Responsibilities

• Meet and exceed guest membership and scheduling targets.
• Create an outstanding experience for every guest.
• Manage accurate sales transactions and guest records.

Skills

Customer Service

Sales Skills

Communication Skills

Multitasking

Technology Proficiency

Education

High School Diploma

Tools

MindBody Software

Job description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Training & development

Seeking outgoing, personable, sales-oriented individuals to work at The Lash Lounge Carmel as Front Desk Sales Associates!
Front Desk Sales Associate - FULL TIME:
What We Do: The Lash Lounge is the luxury destination for eyelash and eyebrow services. Our guests are able to step out and face the world with confidence.

Why Join our Sales Team: We value our fun-filled, rewarding work environment, with fantastic guests and team members. We are growing and expanding our team! You earn sales commissions and bonuses on top of a competitive base hourly rate! Benefits include free lash and brow services, and discounted products.

Schedule: MUST HAVE AVAILABILITY WEEKDAYS/WEEKENDS/EVENINGS
Key Responsibilities:

• Meet and exceed guest membership and scheduling targets
• Consult with guests on key benefits of services, memberships, and retail products
• Coordinate appointment scheduling, communicating confidently via phone, text, and email
• Create an outstanding experience so every guest will want to return
• Decisively resolve issues, appropriately escalating issues to mitigate in future
• Manage accurate sales transactions and guest/member records within MindBody software
• Other duties as assigned

Our ideal candidate:

• You are a spirited, outgoing team member who is passionate about excellent customer service
• You take pride in, and truly enjoy, cultivating relationships with guests
• You smile and demonstrate exceptional communication skills with the ability to listen and clearly communicate
• You can work in fast-paced environments, multitasking and prioritizing
• You always work with the highest levels of integrity and respect and avoid gossip/drama
• You always present as professional, confident, and approachable
• You are skilled at using various technology platforms and feel comfortable learning to use new programs

Experience:

• Customer service and/or front desk/receptionist: 2 years
• Sales and/or marketing experience: 2 years (Preferred, especially in a retail or membership model)
• Salon/beauty experience preferred

Job Type: Full time and part time available. Reports to the Salon Manager. Will work in coordination with the Front Desk team.

Pay: Sales Commissions + $13.00-$15.00 per hour Base Pay + Bonus eligible Compensation: $13.00 - $18.00 per hour

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The Lash Lounge Corporate.