Membership Manager

US Fitness; Towson (MD); Presencial; USD 40 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary club membership + guest

Discounts on training, spa services,  

Employee referral bonus

In-house Certification + Continuing Ed

Full-Time Only: Medical, dental,Vision

401(k) and paid time off

Resumo da oferta

US Fitness is seeking a Membership Manager to lead the member experience at our Towson club. You will drive enrollment, conduct tours, and guide onboarding while managing day-to-day operations. Strong sales, leadership, and CRM skills help you build lasting member relationships and contribute to club growth.

You will work with a friendly, energetic team, promote member engagement, and support local marketing with a focus on service excellence and club appearance.

Qualificações

• High school diploma or GED required.
• CPR/AED certification (or willingness to obtain within 30 days).
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused with a friendly, professional presence.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).
• Willingness to work flexible hours (including weekends and evenings).

Responsabilidades

• Build strong relationships, guide members through onboarding, and follow up to ensure progress.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours and onboard prospects to ensure success.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.

Conhecimentos

Sales

Communication

People management

CRM experience

Customer service

Leadership

Formação académica

High school diploma or GED

Ferramentas

MS Office

CRM software

Descrição da oferta de emprego

Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering the Ultimate Fitness Experience.

What you’ll do:

• You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

What we’re looking for:

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you’ll love it

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network
• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities