Membership Manager

US Fitness; Olney (MD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision, lifeinsurance

Job summary

US Fitness is seeking a Membership Manager to lead the member experience and drive enrollment. You will build relationships, conduct tours, and onboard new members while supporting daily club operations.

The role emphasizes strong communication, sales ability, and people management to meet monthly targets. A full-time position includes comprehensive benefits and opportunities for leadership within our growing club network.

Qualifications

• High school diploma or GED required.
• 2+ years sales experience preferred.
• Strong communication, sales, and people-management skills.
• Comfortable with basic computer systems (MS Office, CRM/sales tracking).

Responsibilities

• Build strong relationships and guide members through onboarding.
• Recruit, convert, and retain members to meet monthly goals.
• Host tours and convert prospects; ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in our CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and assist with day-to-day club operations.

Skills

Sales experience

People management

Customer service

CRM familiarity

Education

High school diploma or GED

Tools

CRM

MS Office

Job description

Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You'll provide tours, convert prospects - all while delivering the Ultimate Fitness Experience.

What you’ll do:

• You’ll build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

What we’re looking for:

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Why you’ll love it

• Be part of a fun, fast-paced team dedicated to member success
• Opportunities to grow into leadership roles across our expanding club network
• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Full-Time Only: Medical, dental, vision, life insurance, 401(k), and paid time off

ONELIFE FITNESS IS AN EQUAL OPPORTUNITY EMPLOYER

Know Your Rights

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities