Membership Manager

Masterworks; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Catered lunch

Museum access

Health/dental/vision with FSA

Paid parental leave

PTO & 401(k)

Equinox membership discount

Happy hours

Company outings

Job summary

Masterworks is seeking a Membership Manager in New York to speak with prospective members, guide them through the application process, and connect new members with the team. Membership is $1,000 for 12 months, due after mutual acceptance following a trial period.

You will introduce new members to advisory teams and represent our community, values, and brand on first contact. You will manage interviews, onboarding, and ongoing relationships, while attending events and reporting back to leadership

Qualifications

• Track record of luxury sales in private clubs, luxury hospitality, museum or cultural membership programs, or private client work.
• Polished, warm on the phone and in person while direct enough to ask for the decision.
• Strong organization and follow-through across a full calendar of calls.
• CRM experience preferred (HubSpot).
• Interest in art is a plus; training provided.

Responsibilities

• Run membership calls by phone and video with applicants booked onto your calendar.
• Activate memberships starting at $1,000 per year by guiding applicants through application and payment.
• Build relationships with applicants remotely and in-person who need time to decide to join.
• Manage every relationship thoughtfully and thoroughly with our CRM.
• Attend Masterworks events regularly to describe them firsthand and greet new members.

Skills

Luxury sales

CRM experience

Relationship building

Excellent communication

Art interest

Tools

HubSpot

Job description

Over 70,000 members have co-invested over $1.3 billion in blue-chip artwork, featuring icons like Banksy, Basquiat, and Picasso, with Masterworks. Accessing our events, spaces, and art investing opportunities requires an interview with a Membership Manager.

In this role, you'll speak with prospective members, walk them through the application process, and introduce each new member to our team such as an investment adviser or an art advisor.

About Masterworks

CEO Scott Lynn founded Masterworks in 2017 to create a community that can access the most exclusive investment opportunities in the art market. In 2019, we started with a single painting by Andy Warhol. Now, we’ve acquired over 500 blue-chip artworks and returned close to $100 million to our members by selling works with compelling appreciation.

We host private events at galleries, museums, auction houses, and artist studios across New York for our members to get exclusive access to the art market and our collection. Previous events include private tours at Hauser & Wirth, David Zwirner, and the Metropolitan Museum of Art.

Does this sound like you?

You’ve represented a private club, a hotel or residence, a membership program, a luxury brand.

You're at ease with successful, busy people, and you can talk about art, travel, or business comfortably.

You can run a full calendar and keep a clean CRM without letting relationships churn.

Position Overview

Our events team fills your calendar with people who have requested to apply for membership.

On the call, you learn why they came and what they want from Masterworks, then you help them process their application. Membership is $1,000 for 12 months, due upon mutual acceptance following a trial period. After the application is accepted, you introduce them to who they should meet next from our team or the member base.

As the first point of contact, you represent our community, values, and brand. By helping facilitate interviews and initial onboarding, you will need an expert skill set in sales and hospitality.

Responsibilities

• Run membership calls by phone and video with the applicants booked onto your calendar.
• Activate memberships starting at $1,000 per year by seeing each prospective member through application and payment.
• Build relationships with applicants remotely and in-person who need time until they decide to join.
• Manage every relationship thoughtfully and thoroughly with our CRM.
• Attend Masterworks events regularly, so you can describe them firsthand and greet the members you've signed.
• Report to senior leadership what made people join and what held them back.

Requirements & Preferred Skills

• A successful track record of luxury sales: private clubs, luxury hospitality, hotel or residence sales, museum and cultural membership programs, or private client work in luxury retail
• Polished and warm on the phone and in person while direct enough to ask for the decision
• Strong organization and follow-through across a full calendar of calls
• CRM experience preferred (e.g., HubSpot)
• An interest in art is a plus, but no art background is required. We provide training on the art market and on Masterworks.
• Daily catered lunch
• Free admission to art museums and galleries
• Health, dental, and vision coverage with FSA options
• Paid parental leave
• PTO and 401(k)
• Discounted Equinox membership
• Happy hours, company outings, and more

Compensation:

$70,000 base salary, $90,000 on-target earnings with commission on memberships sold