Membership Manager

Houston Symphony Society; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Houston Symphony Society seeks a Membership Manager to drive donor renewals and acquisitions for gifts under $1,500. You will lead multi-channel campaigns, manage donor communications, and coordinate with the Annual Giving & Membership team to support a thriving donor community.

Responsibilities include data-driven reporting, stewardship events, and ensuring accurate messaging across Direct Mail, Email, Text, and social channels; flexibility for evenings and weekends as needed.

Qualifications

• Bachelor's degree required; minimum two years on a Development team.

Responsibilities

• Manage 3,000+ membership donors up to $1,499 annually.
• Design and execute year-round renewals and campaigns via multiple channels.
• Oversee budgets for annual fund campaigns and communications.
• Produce donor recognition materials and annual fund pages in InTune.
• Collaborate with Donor Events Manager on 10+ donor stewardship events.
• Serve as Tessitura power user; administer GiveButter and Double the Donation.
• Develop data-driven reports for planning, forecasting, and decision-making.
• Analyze fundraising performance to inform strategy across campaigns.

Skills

Communication

Analytical

Project management

Donor relations

Education

Bachelor's degree

Tools

Tessitura

GiveButter

Double the Donation

Job description

Job Title: Membership ManagerDepartment: DevelopmentReports to: Director, Annual Giving & MembershipStatus: Full-time, ExemptSummary: The Membership Manager works closely with the Director, Annual Giving & Membership to successfully achieve contributed income goals for renewals and acquisitions from donors contributing under $1,500 annually as well as develop the relationship between donors and the Houston Symphony through excellence in donor stewardship and engagement. This position manages large-scale, multi-channel renewal and acquisition campaigns including direct mail and digital solicitations. This key position is part of a large, dynamic advancement team that supports the work of Houston’s world-class orchestra.Please include a cover letter and resume when applying.Essential Job Functions:Annual Fund & Membership FundraisingManage a group of 3,000+ membership level donors giving up to $1,499 annually.Develop and execute year-round donor renewal and fundraising campaigns designed to increase participation and philanthropic support, overseeing audience segmentation, solicitation strategy, donor communications, campaign messaging, and multi-channel outreach through direct mail, email, text, phone outreach, and social media.Manage budgets for annual fund campaigns and donor communications, identifying cost-effective and resourceful approaches that maintain or enhance the quality and impact of fundraising materials and engagement strategies.Manage and produce donor recognition and annual fund communications, including donor listings and annual fund pages in InTune, stewardship post cards, holiday cards, campaign inserts, and other donor-facing materials.In collaboration with the Donor Events Manager, plan and execute 10+ donor stewardship and membership events, supporting donor engagement initiatives.Collaborate across departments to ensure fundraising messaging, organizational information, and campaign materials are accurate, consistent, and impactful.Data Management & ReportingServe as a Tessitura power user and primary administrator for GiveButter and Double the Donation, responsible for maintaining donor records, ensuring data integrity, and managing fundraising workflows across development platforms.Utilize donor analytics, predictive modeling, and segmentation tools to support fundraising strategy and fundraising targeting.Develop and produce regular data-driven reports and recommendations to support Annual Fund planning, forecasting, and decision-making, analyzing fundraising performance to inform strategy across Annual Fund campaigns and stewardship initiatives.Bachelor's degree plus a minimum of two years of experience working on a Development team.Strong computer literacy including word processing, spreadsheet proficiency, and comfort with data analysis and reporting tools.Proficiency working with a CRM or other database, Tessitura experience preferred.Professional demeanor, detail oriented, excellent verbal and written communication skills.Ability to work successfully in a fast-paced environment while managing multiple tasks.Ability to work flexible hours, including evenings, weekends, and some holidays to attend donor events, meetings, and performances as needed.