Membership Manager

The Clubs of Kingwood; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement plan

Generous paid time off

Job summary

Invited, a leading operator of private clubs, is seeking a Membership Manager to oversee membership operations and support the Membership Director in achieving the club’s membership sales goals. This role manages the membership sales process, ensuring accurate record-keeping, and guiding the Membership Coordinator.

The Membership Manager actively engages with current and prospective members to promote value, assist with upgrades, and ensure a high level of member satisfaction.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of sales experience with a proven track record.
• Bachelor's degree in business, marketing, PR, communications, hospitality, or related field preferred.
• Minimum 2 years of sales or membership experience in hospitality or private club.

Responsibilities

• Develops and executes membership sales strategies to attract and retain members.
• Engage prospective members to assess needs and present tailored options.
• Lead membership upgrades and build a robust pipeline of qualified leads.
• Maintain accurate records of prospects and members in the CRM.
• Represent the club at events and community initiatives to promote membership growth.

Skills

Sales experience

Customer service

Time management

Interpersonal skills

Negotiation

Education

Bachelor’s degree in Business, Marketing, PR, Communications, Hospitality Management, or related field

High school diploma or equivalent

Tools

CRM software

Microsoft Office Suite

Job description

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since itsinceptionin 1957, Invited hasoperatedwith the central purpose of building relationships and enriching the lives of our members, guests and more than17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools,state-of-the-artracquet facilities, fitness centers, and much more.Come bea part of this incredible and inclusive team at Invited!

Job Summary

The Membership Manager is responsible for the day-to-day oversight of membership operations and supporting the Membership Director in achieving the club’s membership sales goals. This role manages the membership sales process, ensuring accurate record-keeping, and providing direction to the Membership Coordinator. The Membership Manager has significant discretion and exercises independent judgment in driving sales and maximizing the overall member experience. The Membership Manager actively engages with current and prospective members to promote the value of club membership, assists with upgrades, and ensures a high level of member satisfaction.

Reporting Structure

Reports to the General Manager

Day to Day

• Develops and implements membership sales by executing targeted strategies to attract members, ensuring alignment with club objectives.
• Engage with prospective members to assess their needs, present tailored membership options and build a robust pipeline of qualified leads.
• Lead membership upgrades by proactively reaching out to current members to promote highertier memberships that align with their interests and lifestyle.
• Build and sustain meaningful relationships with current members by anticipating their needs, providing exceptional service and encouraging active participation in club activities.
• Implement and sustain structured 30/60/90-day follow-up campaigns to drive new member engagement and referral opportunities.
• Ensure accurate records of all prospects and members, leveraging the membership database and CRM system.
• Represent the club at events and community initiatives to promote membership growth.
• Represent the club at community events to increase visibility, attract potential members, and strengthen community relations.
• Oversee the planning and executing new member orientations and club events, ensuring a welcoming, informative, and engaging experience for all attendees.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
• Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
• Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
• Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.

About You

Required

• High school diploma or equivalent.
• A minimum of 1 year of sales experience with a proven track record of meeting and exceeding goals.Preferred
• Bachelor’s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.
• A minimum of 2 years of sales or membership experience in hospitality, service industry, private club, or an equivalent combination of education and experience.
• Strong selling and negotiation skills; sales training is a plus.
• Familiarity with golf or the private club industry.
• Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
• Strong time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.
• Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.
• Strong interpersonal skills, capable of fostering a collaborative team environment.
• Ability to motivate a team while working independently a plus.

Physical Requirements

• Must be able to stand, walk, and perform physical activities for extended periods.
• Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required.
• Able to lift, carry, push, and pull up to 25 lbs. occasionally.
• Effective communication skills, including talking and hearing, with sufficient visual acuity.

Work Schedule

• Attendance requirements for this position as outlined on the weekly schedule.
• Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

What We Offer

We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement savings plan
• Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)

Want to learn more? Visit www.invitedbenefits.com for full details.

Have more questions? Check out our Invited Jobs website for more details aboutClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements.Additionalduties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.