Membership Growth & Engagement Manager

Salvation Army; Norfolk (VA); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Competitive Benefits Package

Paid Time Off and Holidays

Medical, Dental, and Vision Insurance

Retirement Plan

Job summary

The Salvation Army Kroc Center in Norfolk, VA is seeking a dynamic Membership Manager to lead membership sales, engagement, retention, and customer service initiatives. This leadership role oversees the Member Services team, develops strategies to attract and retain members, while building strong community partnerships.

You will analyze membership trends, manage operations and point-of-sale processes, and ensure guests experience a welcoming environment that reflects our mission and community

Qualifications

• Bachelor's degree in Business Administration, Communications, Marketing, or a related field.
• Two years of progressively responsible experience supervising employees in a customer service environment.
• Strong leadership, customer service, sales, communication, and organizational skills.

Responsibilities

• Lead membership recruitment, retention, engagement, and collections efforts to achieve organizational goals.
• Supervise, mentor, train, and develop Member Services staff while fostering a culture of excellence in customer service.
• Build relationships within the community through outreach, tours, special events, and corporate partnership development.
• Analyze membership trends and performance data to identify opportunities for growth and enhanced member experiences.
• Manage membership operations, point-of-sale systems, financial processes, and escalated member concerns with professionalism and care.

Skills

Leadership

Customer service

Sales

Communication

Organizational skills

Data analysis

Relationship building

Education

Bachelor's degree in Business Administration, Communications, Marketing, or related field

Tools

Point-of-sale systems

Job description

The Salvation Army Kroc Center in Norfolk, VA is seeking a dynamic Membership Manager to lead membership sales, engagement, retention, and customer service initiatives. This leadership role oversees the Member Services team, develops strategies to attract and retain members, while building strong community partnerships.

You will analyze membership trends, manage operations and point-of-sale processes, and ensure guests experience a welcoming environment that reflects our mission and community