Membership Growth and Retention Coordinator

Democratic Socialists of America; United States; Remote; USD 56,000 - 75,000; Full time

Benefits offered by this job

Union position

Employer-paid medical, dental, and VIs

Three weeks of vacation in first year,

401k employer contribution 1%

Job summary

Democratic Socialists of America is seeking an experienced candidate for a Membership Growth and Retention position. This role reports to the Development Director and work closely with staff to manage requests from members.

Responsibilities include coordinating national and regional dues drives, supporting chapters, processing member inquiries via Zendesk, and maintaining the membership database. You will track data, assist with events, and support fundraising efforts.

Qualifications

• Preferred 2 years experience in fundraising, development, or a related field.
• Preferred experience handling a ticketing system like Zendesk.
• Preferred experience with CRM or similar systems.
• Strong organizing and project management skills.
• Ability to work efficiently and on tight deadlines.
• Strong interpersonal skills.
• Ability to work effectively with member leaders from varying political viewpoints underneath DSA’s big tent.
• Ability to thrive in a dynamic, fast-paced environment with a non-traditional leadership structure, adapting to changing political conditions and organizational needs.
• High level of accountability, responsibility, and dependability.
• Ability to travel on occasion.
• Commitment to democratic socialist, feminist, anti-racist, anti-ableist and pro-worker action, and identify as a socialist and be grounded in democratic socialist politics; general agreement with the positions and perspectives of DSA.
• Experience working in a membership-led organization and/or with member leaders that direct the work (preferred).

Responsibilities

• Coordinate national dues drives and membership drives with the Development Director and national committees.
• Support chapters by working with Regional Organizers on dues drives and membership drives.
• Assist on fundraising initiatives as needed.
• Organize membership text banks and phone banks with relevant committees.
• Process member requests and inquiries via Zendesk and maintain the membership database.
• Track membership data and create data reports.
• Provide support for national events as needed.
• Provide administrative support to the Development Director as needed.

Skills

Organizing

Project management

Interpersonal skills

Travel ability

Deadline-driven

Tools

Zendesk

CRM

Job description

Democratic Socialists of America is the largest socialist organization in the United States, with nearly 120,000 members and chapters across the country. We believe that working people should run both the economy and society democratically to meet human needs, not to make profits for a few. We are a political and activist organization, not a party. Through community and campus-based chapters, DSA members use a variety of tactics, from legislative to direct action, to fight for reforms that empower working people. DSA is a big tent, multi-tendency organization that welcomes everyone committed to democratic socialism.

DSA is seeking an experienced candidate for a Membership Growth and Retention position. This position will report to the Development Director and work closely with other staff to manage requests from members.

Responsibilities

• Work with the Development Director, across staff departments, NPC, and relevant National committees to coordinate and execute National dues drives and membership drives

• Work alongside Regional Organizers to support chapters in the execution of National dues drives and membership drives

• Work with the Development Director as needed on fundraising initiatives

• Work with relevant committees to organize membership text banks and phonebanks

• Work with the Membership Coordinator and Chapter Development Coordinator to process member requests and inquiries via Zendesk in a timely manner, and maintain the membership database

• Track membership data and trends, and create data reports

• Provide support for national events as needed

• Provide administrative support to the Development Director as needed

Qualifications

• Preferred 2 years experience in fundraising, development, or a related field

• Preferred experience handling a ticketing system like Zendesk

• Preferred experience with CRM or similar systems

• Strong organizing and project management skills

• Ability to work efficiently and on tight deadlines

• Strong interpersonal skills

• Ability to work effectively with member leaders from varying political viewpoints underneath DSA’s big tent

• Ability to thrive in a dynamic, fast-paced environment with a non-traditional leadership structure, adapting to changing political conditions and organizational needs

• High level of accountability, responsibility, and dependability

• Ability to travel on occasion

• Commitment to democratic socialist, feminist, anti-racist, anti-ableist, anti-heterosexist and pro-worker action, and identify as a socialist and be grounded in democratic socialist politics; general agreement with the positions and perspectives of DSA

• Experience working in a membership-led organization and/or with member leaders that direct the work (preferred)

Reports to: Development Director

Work Schedule: Full-time

Location: Remote

Salary: $65,500

Benefits: Union position. We offer employer paid medical, dental, and vision insurance for employees and their spouse/partner and/or dependent children, and three weeks of vacation in the first year of employment, then four weeks each year thereafter. Employer contribution equivalent to 1% of wage to a 401k.

Application Deadline: Sunday, September 20

Democratic Socialists of America will provide reasonable accommodations for qualified individuals with disabilities to allow them to perform the essential functions of their job if doing so does not result in undue hardship. If you are in need of accommodations during the application process or interview, please contact us. No phone calls or recruiters, please.

Democratic Socialists of America is an equal opportunity employer and committed to a staff that reflects the working class. We strongly encourage and seek applications from women, people of color, people with disabilities, DREAMers, as well as members of the LGBTQ communities.