Membership, Engagement & Outreach Director

JCC Association of North America; Memphis (TN); On-site; USD 49,500 - 60,500; Full time

Job summary

Memphis Jewish Community Center (MJCC) in Memphis, TN seeks a full-time Membership Director to drive membership development, customer service excellence, and program outreach. The role oversees staff, budgets, and the Member Services Desk to ensure strong member engagement.

Responsibilities include leading recruitment campaigns, building community partnerships, and ensuring payroll and front-line operations align with MJCC policies.

Qualifications

• BA/BS degree from an accredited college or university.
• 3-5 years of management/supervisory experience with proven sales ability.
• Strong customer focus, both internally and externally and the ability to foster this attitude and skill in others.
• Ability to adapt communication skills accordingly based on audience.
• Strong supervisory skills with the ability to train staff.
• Strong organizational skills.
• Willingness to work evenings, weekends and holidays as required.
• Work within the mission and vision of the MJCC.

Responsibilities

• Develop and implement strategic approaches to membership recruitment, programs and outreach to ensure they are unique and/or competitive.
• Maximize the engagement and retention of existing membership and to increase new membership.
• Develop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance membership and the visibility of programs.
• Lead key membership campaigns.
• Development and management of department budget.
• Create and implement systems for monitoring and reporting membership numbers and income as it relates to budget.
• Ensure consistent customer service.
• Recruit, train, and develop staff to serve our membership.
• Supervise staff and oversee training and development for front line staff.
• Responsible for the day-to-day operations and functioning of the Member Services Desk.
• Responsible for hiring and training Babysitting staff.
• Be responsive to member feedbackResponsible for making sure all department payroll is turned in according to MJCC policy.
• Other reasonable duties as assigned by MJCC Senior Management Team

Skills

Sales ability

Customer service orientation

Supervisory skills

Organizational skills

Adaptable communication

Education

BA/BS degree

Tools

Microsoft Word

Excel

Job description

Location and Job Title:

Membership Director
The Memphis Jewish Community Center (MJCC)
6560 Poplar Ave.
Memphis, TN 38138

Principal Responsibilities:

The Membership Director is responsible for all aspects of membership development, customer service, member retention, and evaluation of systems used to achieve membership and customer service goals. This position is Full Time - 40+ hours/Exempt, Sunday - Thursday (Sunday 9-6) (Monday - Thursday 10am - 7pm).

Responsibilities:

• Develop and implement strategic approaches to membership recruitment, programs and outreach to ensure they are unique and/or competitive
• Work to maximize the engagement and retention of existing membership and to increase new membership
• Develop new and expand existing relationships with organizations and businesses in the Jewish and greater community that will enhance membership and the visibility of programs
• Lead key membership campaigns
• Development and management of department budget
• Create and implement systems for monitoring and reporting membership numbers and income as it relates to budget
• Ensure consistent customer service
• Recruit, train, and develop staff to serve our membership
• Supervise staff and oversee training and development for front line staff
• Responsible for the day-to-day operations and functioning of the Member Services Desk
• Responsible for hiring and training Babysitting staff
• Be responsive to member feedbackResponsible for making sure all department payroll is turned in according to MJCC policy
• Other reasonable duties as assigned by MJCC Senior Management Team

Minimum Qualifications:

• BA/BS degree from an accredited college or university
• 3-5 years of management/supervisory experience with proven sales ability
• Strong customer focus, both internally and externally and the ability to foster this attitude and skill in others
• Ability to adapt communication skills accordingly based on audience
• Strong supervisory skills with the ability to train staff
• Strong organizational skills
• Strong capabilities in Microsoft Office products (most notably Microsoft word and Excel)
• Willingness to work evenings, weekends and holidays as required
• Work within the mission and vision of the MJCC

Salary:

$55,000

Agency Information:

Located on 24 amazing acres in the heart of East Memphis, The Memphis Jewish Community Center has something for everyone of all shapes and sizes. We have an amazing Early Childhood Center, an expanded Fitness Center, a large outdoor water park, an Art House, Senior Adult gatherings, Summer Camp, After School activities, and most importantly a welcoming environment.