Membership Director - North Royalton YMCA

Cleveland YMCA; North Royalton (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Membership Director to lead membership operations at their North Royalton branch. This role involves implementing strategies for member recruitment and retention, managing staff, and overseeing budgetary responsibilities. The ideal candidate will possess strong leadership skills and a commitment to community service, thriving in a diverse environment. As part of a mission-driven organization, you will have the opportunity to make a significant impact while enjoying a comprehensive benefits package, including a free membership and health benefits. Join a team dedicated to building strong communities and enhancing lives through meaningful programs.

Benefits

Free YMCA Membership

Employee Discounts

Comprehensive Benefits Plan

Paid Vacation

Qualifications

• Bachelor’s Degree preferred; experience in customer service and supervisory roles.
• CPR and First Aid certification required within 30 days of hire.

Responsibilities

• Directs membership operations including recruitment and retention strategies.
• Manages staff performance and develops strategies to motivate team.

Skills

Customer Service

Staff Management

Relationship Building

Problem Solving

Budget Management

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma or GED

Tools

Standard Business Software

Personal Computer Skills

Job description

Membership Director - North Royalton YMCA

North Royalton YMCA, North Royalton, Ohio, United States of America

Job Description

Posted Thursday, April 17, 2025 at 4:00 AM

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

POSITION SUMMARY:
This position directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

ESSENTIAL FUNCTIONS:

1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
4. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances.
5. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
6. Collaborates with or supervises the Association AOA Coordinator to ensure effectiveness and compliance with all 3rd party insurance payor agreements.
7. Regularly monitors and audits 3rd party insurance membership swipes. Reconciles all inconsistencies weekly.
8. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
9. Leads assigned aspects of the fund-raising campaign.
10. Participates in staff meetings and/or related meetings.
11. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
12. Performs other duties as assigned.

QUALIFICATIONS:

Education:
Bachelor’s Degree preferred.
In lieu of Bachelor’s Degree, Associate’s Degree in the related field and 2-3 years of related work experience or High School diploma, GED, or equivalent certificate of competency and 4-6 years of related work experience.

Experience:
2 years supervisory experience in customer service preferred.
Experience with standard business software.

Certification(s) and Requirements:
CPR and First Aid certification and Safety training required within 30 days of hire.

Technical Skills and Knowledge:
Excellent personal computer skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Demonstrate commitment to the mission, cause of the YMCA, and uphold its values and ethics.
Ability to work effectively with people of different backgrounds, abilities, opinions and perceptions.
Willingness and ability to be a mandated reporter for any signs or suspicion of child abuse and neglect. All employees are required to follow the child abuse and neglect reporting process: completion of Suspected Child Abuse/Neglect reporting form, calling children protective services (696-Kids) and notifying your immediate supervisor, branch executive, risk management and human resources department(s).

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.