Membership Director

Intown Golf Club; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Base salary + commissions

Medical insurance

Paid time off

Growth opportunities

Job summary

Intown Golf Club seeks a Membership Director to build community and connect people through shared experiences. This front-facing role develops and manages the membership base, cultivates relationships, and ensures a vibrant member culture.

Reports to the General Manager and works with Corporate Membership and Marketing to align with brand standards and growth goals. You’ll recruit, qualify, onboard, and onboard new members; drive growth through campaigns and events; foster relationships with

Qualifications

• 3+ years of experience in sales, membership, or client relationship management.
• Bachelor’s degree or equivalent experience required.
• Proficient in CRM systems and sales tracking tools.
• Strong written and verbal communication skills.
• Background or passion for golf and hospitality preferred.

Responsibilities

• Recruit, Qualify, and Onboard New Members – Identify, engage, and convert prospective members through calls, tours, and events. Ensure all applicants align with the club’s culture and membership criteria.
• Drive Membership Growth – Collaborate with the marketing team to develop campaigns and host events that generate excitement and awareness, leading to new member acquisition and retention.
• Foster Member Relationships – Maintain ongoing communication with prospective and existing members, ensuring personalized touchpoints that reinforce the club’s community ethos.
• Manage Membership Operations – Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience.
• Collaborate Cross-Functionally – Partner with operations, marketing, and event teams to align membership initiatives with the overall club experience.

Skills

Sales & Relationship Expertise

Organized & Self-starter

Strategic thinking

Hospitality mindset

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Sales tracking tools

Job description

We are seeking a Membership Director — a dynamic, relationship-driven professional passionate about building community and connecting people through shared experiences. This is a high-impact, front-facing role responsible for developing and managing the club’s membership base, cultivating meaningful relationships, and ensuring a vibrant and engaged member culture.

This role reports directly to the General Manager and works closely with the Corporate Membership and Marketing teams to ensure alignment with IGC’s brand standards and growth goals.

What You’ll Do

Recruit, Qualify, and Onboard New Members – Identify, engage, and convert prospective members through calls, tours, and events. Ensure all applicants align with the club’s culture and membership criteria.

Drive Membership Growth – Collaborate with the marketing team to develop campaigns and host events that generate excitement and awareness, leading to new member acquisition and retention.

Foster Member Relationships – Maintain ongoing communication with prospective and existing members, ensuring personalized touchpoints that reinforce the club’s community ethos.

Manage Membership Operations – Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience.

Collaborate Cross-Functionally – Partner with operations, marketing, and event teams to align membership initiatives with the overall club experience.

What We’re Looking For

Sales & Relationship Expertise – Proven track record of success in sales, business development, or membership management, ideally in hospitality, private clubs, or lifestyle brands.

Driven & Organized Professional – A self-starter with a strong sense of urgency, exceptional communication skills, and attention to detail.

Strategic Thinker & Connector – Understands how to build a strong member network and community culture through thoughtful engagement.

Hospitality Mindset – Passionate about creating warm, welcoming experiences for every prospective and current member.

Experience & Education

3+ years of experience in sales, membership, or client relationship management

Bachelor’s degree or equivalent experience required

Proficient in CRM systems and sales tracking tools

Strong written and verbal communication skills

Background or passion for golf and hospitality preferred

Why Join Intown Golf Club?

At IGC, you’ll have the opportunity to help shape the culture and growth of one of the most innovative private social clubs in the country. You’ll build lasting relationships, drive meaningful engagement, and be part of a passionate team redefining modern hospitality.

• Base salary + performance-based commission
• Medical, dental, and vision insurance
• Paid time off
• Growth and leadership opportunities