Membership Coordinator Brentwood, TN

The Sanctuary; Brentwood (TN); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Quarterly bonus

Private club atmosphere

Job summary

The Sanctuary Golf & Social Club in Brentwood, TN is seeking a Membership Coordinator who will own relationship momentum after the sale and guide onboarding and ongoing engagement to ensure new members renew, refer, and belong here.

You will work with the Front Desk Concierge team to uphold standards for guest capture, onboarding logistics, and proactive outreach, while driving retention and a welcoming, club-first experience.

Qualifications

• 2+ years in a member-facing hospitality or client-relations role.
• Experience using a CRM or membership system (e.g., Northstar) to track insights.
• Proven to follow through on inbound requests and resolve issues.
• Private club, hospitality, or membership experience is a plus.

Responsibilities

• Own all member communication across email, app, and in-club messaging.
• Coordinate end-to-end new member onboarding to drive 60-day habits.
• Acknowledge and resolve inbound member requests and manage waitlist.
• Flag inactive members and conduct timely outreach.
• Serve as a visible host and coordinate the member experience across departments.
• Maintain front desk standards and team performance metrics.

Skills

Member relations

CRM familiarity

Onboarding coordination

Retention focus

Tools

Northstar CRM

Job description

Brentwood, TN · The Sanctuary Golf & Social Club

The Club

The Sanctuary Golf & Social Club is a private membership club in Brentwood, TN built around something most places are unable to manufacture: genuine connection.

What holds all of that together isn’t the amenities. It’s the relationships. The reason members renew, refer, and keep coming back is because the people here know them and genuinely care.

What You’ll Be Doing

As Membership Coordinator, you own relationship momentum after the sale. Membership sales gets a member in the door. What happens in the first 60 days, and every day after that, is yours. You are the single most strategically important seat on the front line, because you are the one who decides, through the work you do, whether a member renews, refers, and actually belongs here.

Your Team

The Front Desk Concierge team’s day to day performance is part of what you’re measured on. You don’t run their schedule, but you own the standard: shift audits, guest capture, and team activity all roll up to you.

Your Day-to-Day

• Own all member communication across email, app, and in-club messaging
• Coordinate and execute new member onboarding logistics end to end, so every new member’s first 60 days actually build a habit of coming back
• Acknowledge and resolve every inbound member request, and manage the waitlist
• Flag every member who hasn’t visited in 30 days and reach out within 7 days, every time
• Serve as a visible host and coordinate the member experience across departments
• Hold the Concierge team’s standard: shift audits, 100% capture, and team performance at target

What You Are Not Responsible For

Membership sales has a dedicated owner. Your lane starts the moment a new member signs. Food and beverage, events, and golf operations each have their own owners. Your job is the relationship, from onboarding through renewal, and within that, you own it completely.

Who You Are

You genuinely like people, and you remember things about them without being told to. You notice when someone hasn’t been in for a few weeks before anyone points it out, and you don’t wait for a system to tell you to reach out.

You’re organized enough to run onboarding logistics and a waitlist without dropping anything, and warm enough that members feel looked after rather than managed.

You take real ownership of a number, not just a task list, and you understand that retention is not luck, it’s the accumulation of a hundred small things done consistently.

You hold a team standard without needing to run the team, because your credibility comes from the work, not the title.

You Bring

• 2+ years in a member facing, hospitality, or client relationship role where retention or renewal was part of what you were measured on
• Comfort working inside a CRM or membership system (Northstar or similar) to track member intelligence and act on it, not just log it
• A track record of following through — inbound requests actually get resolved, not just acknowledged
• Private club, hospitality, or membership-based experience is a meaningful plus, not a requirement

What Success Looks Like

A year from now, voluntary attrition is at or below 8%, and trending toward the excellent range under 5%.

Every member who goes quiet for 30 days gets a real outreach within a week, and most of them come back.

New members complete onboarding and are still showing up at 60 days, not fading out after the initial excitement.

Requests are acknowledged within the hour and resolved within a day, as a rule, not an exception.

And the Concierge team’s day to day holds a standard members notice, because you built it that way.

Compensation

This role offers a base salary of $45,000 to $50,000, based on experience. Add quarterly bonus, paid four times a year instead of once, and total compensation reaches up to $60,000 in year one.

Why This, Why Now

The Sanctuary is a proven concept with a membership that is deeply loyal, and ownership is now executing a major expansion into new markets. The people who come in at the flagship location now will work directly with the ownership group, help define what The Sanctuary looks and feels like at scale, and have real opportunity to grow as the organization does.

This isn’t a corporate brand operated from a distance. It’s an ownership team that is present, invested, and building something they believe in. If you’re looking for a role where your work matters, where the members know your name, the team wants to be here, and the place has a heartbeat, then this is worth a conversation.