Membership Coordinator

YMCA of Columbia-Willamette; Vancouver (WA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading non-profit organization is seeking a Membership Coordinator to support Welcome Center operations in Vancouver, WA. This role emphasizes exceptional customer service, team leadership, and community engagement, offering a range of benefits including a household gym membership and tuition reimbursement opportunities. Join a welcoming team committed to improving community health and well-being.

Benefits

Free Household Gym Membership

Free Group Fitness Classes

Free Pool Access

Free HydroMassage (ages 18+)

Program Discounts

Paid Sick Leave

Retirement

Tuition Reimbursement Opportunities

Opportunities for Growth/Leadership

Qualifications

• Experience in customer service, hospitality, or administrative support.
• Strong interpersonal and problem-solving skills.
• Availability to work a flexible schedule, including evenings and Saturdays.

Responsibilities

• Assist with leading the membership team and onboarding new members.
• Ensuring exceptional customer service and community engagement.
• Monitor and report on membership trends and program data.

Skills

Communication

Time Management

Interpersonal Skills

Problem-Solving

Customer Service

Education

Associate's or Bachelor’s degree in business, hospitality, or related field

Tools

Point-of-sale systems

Email and scheduling software

Job description

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Job Responsibilities

Under the supervision of the Leader of Healthy Living, the Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This role assists with leading the membership team & building supervisors, onboarding new members, ensuring exceptional customer service, supporting community engagement efforts, and contributing to the welcoming, inclusive environment of the YMCA.

Description

Why Should You Apply?

• Free Household Gym Membership
• Free Group Fitness Classes
• Free Pool Access
• Free HydroMassage (ages 18+)
• Program Discounts
• Paid Sick Leave
• Retirement
• Tuition Reimbursement Opportunities
• Opportunities for Growth/Leadership
• Engage with Your Community
  
  

Job Responsibilities

Under the supervision of the Leader of Healthy Living, the Membership Coordinator supports the daily operations of the Welcome Center and Member Services. This role assists with leading the membership team & building supervisors, onboarding new members, ensuring exceptional customer service, supporting community engagement efforts, and contributing to the welcoming, inclusive environment of the YMCA.

Requirements

Essential Functions:

• Demonstrate excellent time management and communication skills in person, via email, and by phone.
• Support the hiring, training, and development of membership staff and volunteers.
• Maintain strong, friendly relationships with members, staff, and guests.
• Assist with membership growth strategies, including outreach, onboarding, and engagement initiatives.
• Respond promptly and thoughtfully to member inquiries, feedback, and concerns.
• Ensure the Welcome Center is clean, organized, and staffed to meet member needs.
• Monitor and report on membership trends and program data.
• Collaborate with internal departments to ensure seamless member experiences.
• Represent the YMCA mission in all interactions, demonstrating compassion, professionalism, and care.
• Support marketing efforts and community events when needed.
• Participate as an active member of the branch leadership team.
  
  

Minimum Qualifications

• Must pass YMCA background check
• Experience in customer service, hospitality, or administrative support (YMCA experience a plus)
• Strong interpersonal and problem-solving skills
• Proficiency with technology (email, scheduling, and point-of-sale systems)
• Availability to work a flexible schedule, including evenings and Saturdays
  
  

Preferred Qualifications

• Associate's or Bachelor’s degree in business, hospitality, or related field
• Two to four years of experience in customer service and staff supervision

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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