Membership Coordinator

The Texas Tribune; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading nonprofit news organization in Austin is seeking a Membership Coordinator to enhance membership initiatives and support fundraising efforts. The ideal candidate should have experience in nonprofit journalism, strong communication skills, and a proactive approach to program management. A minimum salary of $65,000 is offered, along with a range of benefits including medical insurance and paid time off.

Benefits

Medical, vision and dental insurance

Cellphone stipend

20 days paid time off

Up to 16 weeks paid family leave

401(k) matching

Support for professional training

Remote work flexibility

Qualifications

• At least two years of experience in nonprofit journalism or development.
• Ability to manage project timelines from idea to execution.
• Skilled in delivering effective customer service.

Responsibilities

• Coordinate the membership program to meet revenue goals.
• Assist with fundraising communications and strategies.
• Ensure member records are updated and provide customer service.

Skills

Program management

Digital fundraising

Customer service

Verbal and written communication

Attention to detail

Creative thinking

Tools

Salesforce

MS Excel

Email Service Provider (Beehiiv)

Job description

The Texas Tribune is hiring a Membership Coordinator to help us cultivate and expand our thriving membership program. This is a hands-on role for a mission-driven professional eager to connect our work with the readers who make it possible.

The Tribune, the state’s go-to source for Texas politics and public policy news, is an established leader in digital-first journalism, devoted to informing and engaging Texans through in-depth investigations and explanatory guides, as well as with rigorous enterprise, breaking news and beat reporting informed by data.

Our nonprofit newsroom covers a range of topics, including public and higher education, health and human services, immigration and the border, politics and threats to democracy, urban affairs, as well as climate, energy and the environment. We produce robust, nonpartisan journalism in a variety of formats — including data visualizations, easily searchable databases, and editorial events — bringing greater transparency and accountability to public policy, politics and government.

Members make our journalism possible. The Membership Coordinator executes day-to-day acquisition, retention and customer service for Tribune members to achieve ambitious goals in support of our $14M organization. Working primarily on gifts under $1,000, you’ll work on campaigns across email, site and social; keep our customer relationship management (CRM) systems accurate; and turn data into clear insights that grow revenue and community.Your work will be critical to supporting our mission and ensuring we can continue to serve Texans with factual, nonpartisan news.

This position reports to the Director of Membership and Individual Giving and works closely with other members of the Development and Growth team, as well as the Tribune’s Audience team.

Salary will vary according to experience; the minimum is $65,000.

Responsibilities

• Coordinate the Tribune’s membership program, primarily composed of supporters who give $1,000 or less, to meet annual revenue and retention goals, fulfill member benefits and build community among members.
• Assist with strategy for fundraising drives that communicate the Tribune’s mission, impact and work.
• Execute customized membership communications for varying needs using email, website, and social media copy and collateral.
• With cross-functional support, ensure member records within our CRM are regularly updated, as well as prompt and professional customer service.
• Create feedback loops through surveys, conversations, and digital tools to measure member satisfaction and develop targeted and responsive programming and communications.
• Produce and present reports on progress, using data to help inform your decision-making.
• Document processes and stay apprised of industry best practices.

Qualifications

• At least two years of experience working in nonprofit journalism, development/philanthropy or related industries
• Skilled in managing program activities and timelines from idea generation to execution
• Proficiency in digital fundraising and/or marketing
• Customer service skills through email and on the phone
• Excellent verbal and written communication skills
• A positive, self-starter attitude with the ability to work independently and collaborate with various stakeholders
• Meticulous attention to detail and the ability to juggle multiple projects simultaneously
• A creative thinker who can generate innovative ideas to connect with readers and grow our membership base
• An interest in Texas politics and policy

Preferred Qualifications

• Experience running a membership program or annual fund for a nonprofit
• Proficiency in CRM software (Salesforce)
• Familiarity working with an Email Service Provider (Beehiiv)
• Analytics software experience (MS Excel)

We know there are great candidates who won’t check all of the boxes, and we also know you might bring important skills that we haven’t considered. If that's you, don’t hesitate to apply and tell us about yourself.

Location

The Texas Tribune office is located in downtown Austin, steps away from the Texas Capitol. We prefer the Membership Coordinator to be based in the Austin area but will consider candidates living in other parts of Texas.

This job is full-time and has the following benefits:

• Medical, vision and dental insurance
• A cellphone stipend
• 20 days of paid time off each year
• Up to 16 weeks of paid family leave, plus four weeks of additional job protection
• 401(k) matching
• Support for professional training and attending industry conferences
• Remote work flexibility

How to Apply

Submit your application here by Nov. 2. Along with a résumé and cover letter summarizing your previous membership experience, please submit a memo detailing your vision for this position and how you would incentivize Tribune loyalists and others to become evangelists of our mission. We can't wait to hear from you.

The Texas Tribune is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About The Texas Tribune

Here’s what you should know about the Tribune. From day one, we’ve had disruption, innovation and risk-taking in our DNA. We’re ambitious as all get out but still have the punch-above-your-weight mentality of a scrappy start-up. We believe we can meet the demands of our audience and our own expectations for excellence without breaking the bank — or our staff. We understand not everything is a story for us — we have to make choices — but we’re always looking to expand our boundaries.

We’re nonprofit because the challenging economic reality for media these days obligates us to find a different way, reliable and sustainable, to fund serious journalism. We’re nonpartisan because we live in the United States of Confirmation Bias — and we don’t need to be part of the problem. We don’t need to be yet another source of information affirming the voices and perspectives that are already in people’s heads. At the same time, nonpartisan is not non-thinking. We call B.S. when B.S. needs to be called.

The Texas Tribune seeks to ensure that its newsroom and its news coverage reflect Texas by including a wide range of perspectives from people of different backgrounds, ideologies and experiences.

Learn more about The Texas Tribune here .