Membership Concierge Weekend Opener

Life Time, Inc.; Alpharetta (GA); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time, Inc. is seeking a Membership Concierge I to warmly welcome members and guests and foster value-based relationships that support healthy life goals. You will be the club’s first point of contact, delivering outstanding service in a fun, healthy work environment.

This role requires charismatic communication, a commitment to service, and the ability to multi-task in a fast-paced setting while promoting club programs and policies.

Qualifications

• Minimum 6 months service/reception experience.
• Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy lifestyle.

Responsibilities

• Serves as the first point of contact for members and guests.
• Handles incoming phone calls from members and guests.
• Keeps updated knowledge of club programs, events, pricing and policies.
• Provides hospitality and builds relationships to enhance member experiences.
• Assists members with transactions and account changes.

Skills

Customer service

Communication

Hospitality mindset

Multi-tasking

Education

High School Diploma or equivalent

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.