Membership Concierge - Opening Shift (5am - 1pm)

Life Time Inc.; Frontenac (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in wellness and fitness services is seeking a Membership Concierge to join their team. This entry-level position offers a unique opportunity to engage with members and guests, providing exceptional service and support. As the first point of contact, you will play a vital role in creating extraordinary experiences while assisting with account maintenance and member inquiries. This role not only allows you to grow your skills in hospitality but also provides a pathway for professional development through certification levels. Join a company that values inclusivity and celebrates individual contributions.

Qualifications

• 1+ year of customer service experience required.
• High School graduate or equivalent is a must.

Responsibilities

• Act as the first point of contact for members and guests.
• Facilitate member account maintenance and service delivery.

Skills

Customer Service

Effective Communication

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality

Job description

Join to apply for the Membership Concierge - Opening Shift (5am - 1pm) role at Life Time Inc.

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Join to apply for the Membership Concierge - Opening Shift (5am - 1pm) role at Life Time Inc.

Job Profile Summary

Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community, affording you the opportunity to help members live healthier, happier lives.

Position Summary

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight, and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties and Responsibilities

• Operate as the first point of contact for members and guests entering the resort.
• Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Assist members with account maintenance, processing member needs, changes, and transactions including program, service, and product payments.
• Serve as a point of contact for new member acquisition and member retention interactions.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.

Position Requirements

• High School graduate or equivalent.
• Minimum of 1 year of customer service experience.
• Passion to serve others.
• Effective communication skills.

Preferred Requirements

• Bachelor's Degree in Hospitality.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates the unique contributions of each individual. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wellness and Fitness Services