Membership Concierge II (Closing)

Life Time, Inc.; Peoria (AZ); In loco; USD 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

Life Time, Inc. is seeking a Membership Concierge II to provide exceptional member and guest engagement, handle account maintenance, and deliver program insights. You will grow through hospitality certification levels and craft a personal succession plan to reach your goals.

You will serve as a primary contact for members, promote club programming, and assist with sales and retention through proactive outreach, ensuring a welcoming and memorable experience for every guest.

Competenze

• Customer service or sales experience
• Ability to multi-task in a fast-paced environment
• Strong verbal communication and courteous phone manner

Mansioni

• Acts as first point of contact for members and guests entering the resort
• Educates members about club programming, events, pricing and policies
• Assists with account maintenance, changes and transactions
• Supports new membership sales and member retention interactions
• Provides problem solving and service recovery as needed

Conoscenze

Customer service

Multi-tasking

Verbal communication

Hospitality mindset

Relationship building

Formazione

High School diploma or equivalent

Descrizione del lavoro

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

• High School graduate or equivalent

Years of Experience:

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor’s Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.