Membership Concierge II

LTFMGTCO LTF Club Management Co; Parsippany-Troy Hills (NJ); Presencial; USD 24 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Subsidized membership

Product discounts

401(k) plan

Training & development

Paid sick leave

Medical/dental/vision

Life insurance

FSA/Dependent Care

Parental leave

PTO & vacation

Resumo da oferta

Life Time in Parsippany, New Jersey is seeking a Membership Concierge II to manage member accounts, deliver exceptional service, and provide programming insights. You will educate members on club offerings, assist with memberships, and support sales and retention efforts while maintaining a hospitality mindset.

The role requires strong communication, the ability to multitask in a fast-paced environment, and a commitment to ongoing professional development.

Qualificações

• Must deliver high quality customer service and communication.
• Comfortable in fast-paced environment and able to stand for long periods.
• Strong problem solving and service recovery skills.

Responsabilidades

• Serve as first point of contact for members and guests entering the resort.
• Build relationships with members and guests to create extraordinary experiences.
• Handle inbound calls and outbound outreach to support engagement and acquisitions.
• Educate members on club programming, events, pricing and policies.
• Assist with account maintenance, changes, and transactions including payments for programs and services.
• Support new membership sales and member retention interactions.
• Problem solve and perform service recovery using available tools and resources.

Conhecimentos

Customer service

Multi-tasking

Verbal communication

Relationship building

Service recovery

Formação académica

High School diploma or equivalent

Bachelor's Degree in Hospitality (preferred)

Descrição da oferta de emprego

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

High School graduate or equivalent

Years of Experience

Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor's Degree in Hospitality

Pay

This is an hourly position with wages starting at $17.75 and pays up to $21.25, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.