Membership Concierge II

LTFMGTCO LTF Club Management Co; Mount Laurel Township (NJ); Presencial; USD 24 000 - 29 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Fully subsidized membership

Discounts on Life Time products and  

401(k) retirement savings plan with公司匹

Training and professional development

Paid sick leave where required by law

Medical, dental, vision, and Rx

Short/long term disability insurance

Life insurance

Pre-tax flexible spending and Dep Care

Parental leave and adoption assistance

Paid time off including vacation and s

Deferred compensation plan if eligible

Resumo da oferta

Life Time is seeking a Membership Concierge II to serve as the primary contact for members and guests at the resort. You will maintain accounts, promote programming, and participate in member engagement initiatives while progressing through hospitality certification levels.

Responsibilities include handling inquiries, educating on pricing and policies, and supporting new membership sales and retention efforts. This role emphasizes service excellence in a fast-paced environment.

Qualificações

• Candidates must deliver high quality customer service and effective verbal communication.
• Comfortable working in a fast-paced environment and able to stand for 4 hours.
• Education includes high school graduation; hospitality degree preferred.
• Retention/certification focus includes completing the Retention Specialist Certification within 60 days of hire.

Responsabilidades

• Serve as first point of contact for members and guests upon entry.
• Build relationships and create extraordinary experiences.
• Handle inbound calls and outbound outreach to support engagement and acquisition.
• Educate members on club programming, events, pricing, and policies.
• Assist with account maintenance and member transactions, including payments.
• Support new membership sales and member retention interactions.
• Engage in problem solving and service recovery using available tools.

Conhecimentos

Customer service

Verbal communication

Multi-tasking

Service recovery

Formação académica

High School diploma or equivalent

Bachelor's Degree in Hospitality

Descrição da oferta de emprego

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

High School graduate or equivalent

Years of Experience

Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor's Degree in Hospitality

Pay

This is an hourly position with wages starting at $17.75 and pays up to $21.25, based on experience and qualifications.

Benefits

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law
• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.