Membership Concierge I

Life Time, Inc.; Franklin (TN); Sur place; USD 19 000 - 23 000; Temps partiel

Résumé du poste

Life Time, Inc. is seeking a Membership Concierge I to deliver top-tier service to members and guests.

As the first point of contact, you will welcome visitors, answer questions about programs, events, pricing, and policies, and help members with routine transactions in a friendly, healthy environment. You'll build value-based relationships to foster member loyalty and support guests in achieving their healthy lifestyle goals.

Qualifications

• Minimum of 6 months service/reception experience.
• Must complete Concierge Certification after hire.
• Able to work a minimum of 15 hours per week.
• Strong verbal communication and customer service.

Responsabilités

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to educate members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Assists members with transactions and general account changes.

Connaissances

Hospitality mindset

Communication

Multi-tasking

Customer service

Formation

HS diploma or equivalent

Description du poste

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties And Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes
  
  

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time
  
  

Preferred Requirements

• HS graduate or equivalent preferred
  
  

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.