Membership Concierge I

Life Time, Inc.; Apex (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Life Time, Inc. in Apex, NC seeks a Membership Concierge I to deliver outstanding service to members and guests as the first point of contact. You will create welcoming experiences, educate on club programs, events, pricing, and policies, and help members with transactions and account changes.

You will work in a fast-paced, friendly environment that promotes a healthy lifestyle and values hospitality. Prior reception or service experience is welcomed, with a focus on clear communication and

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others and deliver high-quality customer service.
• Effective communication skills and ability to multi-task.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Effective communication

Commitment to serve others

Multi-tasking

Verbal communication

Education

HS graduate or equivalent

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties And Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.