Membership Concierge

Lifetime Products; White Bear Lake (MN); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Subsidized membership

Product discounts

401(k) plan with company match

Training and professional development

Paid sick leave

Medical, dental, vision coverage (full

Job summary

Life Time in White Bear Lake, MN is seeking a Membership Concierge III who delivers top-tier member service, promotes Life Time to prospective members, and contributes to club acquisition and retention goals. This role leads the Concierge Team, sharing expertise to foster a service-driven culture and brand loyalty.

The position requires strong communication, a minimum of one year in customer service and sales, and completion of required certifications within 60 days of hire.

Qualifications

• Minimum 1-year customer service experience.
• Minimum 1-year sales experience.
• Completion of Membership Sales Certification within 60 days of hire.
• Completion of Retention Specialist Certification within 60 days of hire.

Responsibilities

• Facilitate check-in for members and guests.
• Handle and delegate incoming calls from members and guests.
• Educate members on programs, events, pricing, and policies.
• Build relationships and deliver over-the-top service experiences.
• Assist with account maintenance, payments, and transactions.
• Support retention by presenting options for membership changes.
• Engage in service recovery to ensure satisfaction.
• Customize buying experiences for prospected members.
• Communicate with members via email or phone in line with brand.
• Complete administrative duties and cash drawer reconciliation.

Skills

Customer service

Sales

Communication

Relationship-building

Education

High School diploma or equivalent

Membership Sales Certification within 60 days

Retention Specialist Certification within 60 days

Bachelor's degree in Hospitality or related field

Job description

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Job Duties And Responsibilities

• Facilitate check-in process for members and guests entering club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

• High School graduate or equivalent
• Minimum of 1-year customer service experience
• Minimum of 1-year sales experience
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire

Preferred Requirements

• Bachelors Degree in Hospitality or related field
• Fitness industry knowledge

Pay

This is an hourly position with wages starting at $19.75 and pays up to $26.50, based on experience and qualifications.

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• 401(k) retirement savings plan with company discretionary match (21 years of age and older)
• Training and professional development
• Paid sick leave where required by law

Full-time Team Members Are Eligible For Additional Benefits, Including

• Medical, dental, vision, and prescription drug coverage
• Short term and long term disability insurance
• Life insurance
• Pre-tax flexible spending and dependent care plans
• Parental leave and adoption assistance
• Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave
• Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.