Membership Concierge

Ponte Vedra Inn & Club; Ponte Vedra Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ponte Vedra Inn & Club is seeking a personable, organized Club Member Concierge to provide personalized assistance to members and guests. This role supports reservations, membership administration, special arrangements, and general concierge services to ensure a seamless Club experience.

Weekend availability is required with specific shift options. The successful candidate will maintain knowledge of club amenities and collaborate across departments to deliver exceptional service to our valued

Qualifications

• High school diploma or equivalent.
• Experience in hospitality, concierge, reservations, or customer service preferred.
• Experience in a private club or luxury resort preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome members and guests warmly, using their names whenever possible.
• Assist with dining, recreation, spa, golf, event, transportation, and other Club reservations.
• Coordinate celebrations, amenities, deliveries, transportation, and personalized arrangements.
• Respond promptly and professionally to inquiries in person, by telephone, or via email.
• Anticipate members' needs and provide recommendations based on preferences and interests.
• Maintain knowledge of Club amenities, hours, activities, events, and services.
• Communicate member requests accurately and follow up to ensure completion.
• Assist with resolving member concerns, escalating to Membership Director when appropriate.
• Process membership applications, membership cards, renewals, guest cards, and temporary memberships.
• Maintain accurate member profiles, contact information, preferences, reservations, and service notes.
• Answer prospective members' questions and explain available membership opportunities.
• Conduct property tours highlighting amenities, services, and points of interest.
• Assist with new-member onboarding, orientations, tours, and introductions to Club amenities.
• Build positive relationships with members and learn their names, interests, and preferences.
• Coordinate with Club departments and approved vendors to fulfill member requests.
• Assist with member communications, event registrations, mailings, reports, data entry, and other admin duties.
• Maintain confidentiality of member information and Club records.

Skills

Hospitality experience

Concierge services

Reservations

Membership services

Sales

Customer service

Communication skills

Education

High school diploma

Job description

Join an award-winning company! Ponte Vedra Inn & Club is one of the premier places to work in Northeast Florida. People are our greatest asset, and we are currently seeking a personable, organized, and service-focused Club Member Concierge to join our team.

The Club Member Concierge provides personalized assistance to members, guests, and prospective members. This position supports reservations, membership administration, special arrangements, property information, and general concierge services while creating a seamless and exceptional Club experience.

Schedule

Weekend availability is required:

• Saturday: 9:00 a.m.-3:00 p.m.
• Sunday: 11:00 a.m.-4:00 p.m.

Candidates have flexibility when selecting the remainder of their schedule. Options may include Wednesday through Sunday, Saturday through Wednesday, or a combination that works best for the candidate and the Club. This schedule will help the concierge team remain available seven days a week to better assist our members.

Essential Duties and Responsibilities

• Welcome members and guests warmly and professionally, using their names whenever possible.
• Assist with dining, recreation, spa, golf, event, transportation, and other Club reservations.
• Coordinate celebrations, amenities, deliveries, transportation, and other personalized arrangements.
• Respond promptly and professionally to inquiries received in person, by telephone, or through email.
• Anticipate members’ needs and provide recommendations based on their preferences and interests.
• Maintain current knowledge of Club amenities, outlets, operating hours, activities, events, promotions, policies, and services.
• Communicate member requests accurately to the appropriate departments and follow up to ensure completion.
• Assist with resolving member concerns, escalating matters to the Membership Director when appropriate.
• Process membership applications, membership cards, renewals, guest cards, and temporary memberships.
• Assist with membership numbers and the preparation, organization, and mailing of membership packets.
• Maintain accurate member profiles, contact information, preferences, reservations, and service notes.
• Answer prospective members’ questions and explain available membership opportunities.
• Conduct property tours highlighting the Club’s amenities, services, and points of interest.
• Assist with new-member onboarding, orientations, tours, and introductions to Club amenities.
• Build positive relationships with members and become familiar with their names, interests, and preferences.
• Coordinate with Club departments and approved outside vendors to fulfill member requests.
• Assist with member communications, event registrations, mailings, reports, data entry, and other administrative duties.
• Maintain the confidentiality of member information, Club records, and proprietary business information.
• Keep the concierge and membership areas organized, professional, and welcoming.
• Attend required training sessions, safety courses, and departmental meetings.
• Identify and report safety hazards and assist with maintaining a safe environment.
• Perform additional duties as assigned by the Membership Director or management.

Qualifications

• High school diploma or equivalent required.
• Previous experience in hospitality, concierge services, reservations, membership services, sales, or customer service is preferred.
• Experience in a private club, luxury resort, hotel, or similar service-focused environment is preferred.
• Strong verbal and written communication skills.
• Excellent telephone, computer, organizational, and general office skills.
• Ability to provide personalized service while managing multiple requests and priorities.
• Ability to work independently and collaborate effectively with departments throughout the Club.
• Professional appearance and demeanor in accordance with Club standards.
• Ability to maintain confidential member and business information.
• Required availability on Saturdays from 9:00 a.m.-3:00 p.m. and Sundays from 11:00 a.m.-4:00 p.m.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to use a computer and telephone throughout the workday.
• Ability to walk throughout the property and conduct tours.
• Ability to lift and carry office supplies, membership materials, and packages weighing up to 25 pounds.

Ponte Vedra Inn & Club is a drug-free workplace and an Equal Opportunity Employer.

Source: Hospitality Online