Membership Concierge

Life Time Inc.; Flower Mound (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II in Flower Mound, TX to serve as the front-line contact for members and guests, delivering exceptional service and helping to grow engagement with club programs.

You will educate members on programming, assist with account maintenance, and support retention efforts. The role requires a passion for hospitality, strong communication, and the ability to work in a fast-paced environment while providing friendly, outgoing service to all members and

Qualifications

• High School diploma or equivalent required
• 1–2 years of customer service or sales experience preferred
• Complete Retention Specialist Certification within 60 days of hire
• Excellent communication and service orientation required
• Ability to thrive in a fast-paced environment and stand for extended periods

Responsibilities

• Acts as first point of contact for members and guests entering the resort
• Builds relationships with members and guests to create exceptional experiences
• Handles inbound calls and outbound outreach to drive engagement and acquisition
• Keeps current on club programming, events, pricing, and policies
• Assists with account maintenance, member needs, and transactions
• Supports new membership sales and member retention interactions
• Engages in problem solving and service recovery using appropriate tools and resources

Skills

Customer service

Multi-tasking

Service recovery

Verbal communication

Hospitality mindset

Education

High School diploma or equivalent

Job description

Position Summary

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education:

• High School graduate or equivalent

Years of Experience:

• Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations:

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

• Bachelor's Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.