Membership Associate (PT) - Cordova YMCA

YMCA of Memphis & the Mid-South; Memphis (TN); On-site; USD 13,776 - 16,531; Part time

Job summary

YMCA of Memphis & the Mid-South is seeking a Part-time Membership Associate for the Cordova YMCA location. You will deliver excellent member service, promote memberships and programs, and keep the lobby organized. You may conduct tours, assist with events, and report time using the branch clocking methods.

The role emphasizes customer service, sales experience, and the ability to connect with diverse members. The work hours reflect a part-time schedule with YMCA operating hours.

Qualifications

• Minimum age 18.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests and program participants in the branch and over the phone.
• Interview and tour prospective members; sell memberships.
• Build relationships with members and help them connect with the YMCA.
• Handle and resolve membership concerns; inform supervisor of issues.
• Apply YMCA policies related to member services.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Basic computer skills

CPR/First Aid certification

Job description

Job Title

Membership Associate (PT) – Cordova YMCA

Location: Cordova, TN

Job Type: Part-time

Purpose of Position

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

The part‑time Membership Associate delivers excellent service to all members, guests and program participants, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

Essential Functions

• Provides excellent service to members, guests and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Employee will accurately report work time via approved YMCA Clocking Method: Branch Kiosk, YMCA site phone, YMCA iPad, or timesheet.

Administrative Duties

• Attend and participate in departmental meetings.
• Assist with facility tours.
• Serve as a YMCA representative at special events.
• Attend designated YMCA trainings and certification courses.

YMCA Leadership Competencies

Mission Advancement

Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration

Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness

Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth

Pursues self‑development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up‑to‑date knowledge and skills in technology.

Qualifications, Knowledge, Skills & Abilities

• Minimum age of 18.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem‑solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.

Work Schedule

The part‑time work schedule may vary per the Y’s hours of operation. Most Y’s are open 7 days a week: Mon. – Fri. 5:00 a.m. – 8:00 p.m.; Sat. 8:00 a.m. – 6:00 p.m.; Sun. 1:00 p.m. – 6:00 p.m.

Work Environment and Physical Demands

• While performing duties of this job, the employee is frequently required to stand for long periods of time, and kneel down or crouch.
• Employees may be exposed to loud music.
• Specific visual abilities include close, distant, peripheral, and depth.
• Sufficient strength, agility and mobility to perform essential functions.
• Ability to perceive, identify and respond to signs of distress.

Salary

$10.00 – $12.00