Membership Associate

Foothills Area YMCA; Buffalo (NY); On-site; USD 25,000 - 32,000; Part time

Job summary

Foothills Area YMCA is seeking a friendly Membership Associate to welcome members and guests, promote memberships and programs, and support a positive, inclusive facility atmosphere.

You will respond to member needs, conduct tours, handle inquiries, and help connect people with Y activities. Strong customer service, sales, and communication skills are essential, along with CPR/AED and First Aid certification within 60 days of hire.

Qualifications

• Previous customer service, sales, or related experience.
• CPR/AED and First Aid certifications required within 60 days of hire.
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers.
• Weekday and weekend availability and flexibility during regular facility hours.

Responsibilities

• Responds to the individual needs of the other person.
• Provides excellent service to members, guests, and program participants in the Y and on the phone.
• Maintains cleanliness and organization of the lobby area.
• Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.

Skills

Customer service

Sales

Interpersonal skills

Problem-solving

Communication

CPR/AED

First Aid

Computer literacy

Diversity awareness

Teamwork

Job description

POSITION SUMMARY:This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Associate at Foothills Area YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Membership Associate responds to member and guest needs and promotes memberships and programs.OUR CULTURE:Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.ESSENTIAL FUNCTIONS:Responds to the individual needs of the other person.Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention. Maintains cleanliness and organization of the lobby area.Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Applies all YMCA policies dealing with member services.May hand out locker keys and towels; may monitor the locker rooms as required.LEADERSHIP COMPETENCIES:Communication & InfluenceEngaging CommunityQUALIFICATIONS:Previous customer service, sales, or related experience.CPR/AED and First Aid Certifications required within 60 days of hire.Excellent interpersonal and problem-solving skills.Ability to relate effectively to diverse groups of people from all social and economicsegments of the community.Basic knowledge of computers.Weekday and weekend availability and flexibility during regular facility hours.WORK ENVIRONMENT & PHYSICAL DEMANDS:The physical demands described here are associated with those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.The employee frequently is required to sit and reach and must be able to move around the work environment.The employee must occasionally lift and/or move up to 10 pounds.Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.The noise level in the work environment is usually moderate.