Membership and Outreach Coordinator

Petoskey Chamber; Michigan; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Annual health insurance stipend

SIMPLE IRA with employer match

Paid time off

Paid holidays

Remote work options

Job summary

Walloon Lake Association and Conservancy (WLAC) is seeking a Membership and Outreach Coordinator to serve as a primary contact for members, visitors, partners, and the public. The role focuses on membership stewardship, donor relations, and database management to support fundraising and communications.

The ideal candidate is organized, service-focused, and skilled in written and verbal communication, with experience in databases and digital communications.

Qualifications

• Bachelor’s degree in a related field preferred.
• 2+ years of proven experience in customer service, database management, and/or marketing and communications.
• Proficiency with Microsoft Office 365 and common digital platforms.
• Integrity, discretion, and commitment to maintaining confidentiality.
• Strong interpersonal skills and a collaborative approach to team dynamics.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Analytical, problem-solving, and decision-making abilities.
• Highly organized with meticulous attention to detail.
• Passionate commitment to the mission of WLAC and environmental conservation.

Responsibilities

• Membership Engagement: Welcoming visitors, handling inquiries, and providing exceptional customer service.
• Develop and evaluate strategies to recruit, engage, retain, and steward members.
• Track membership trends and performance metrics to identify growth opportunities.
• Coordinate membership campaigns, renewals, benefits, and recognition programs.
• Prepare reports and analyses for leadership and committees.

Skills

Customer service

Database management

Marketing & communications

Microsoft Office 365

Verbal & written communication

Organization

Attention to detail

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office 365

Job description

Job Title: Membership and Outreach Coordinator
Salary Range: $40,000 to $50,000 annually, depending on experience
Application Deadline: September 15 th , 2026 at 11:59 pm
Start Date: October/November 2026
Reports to: Director of Outreach and Community Engagement
Supervises: N/A
Location: Walloon Lake Association and Conservancy Office: 4060 M-75 Walloon Lake, MI, Suite 102, 49796
Work Schedule: Office based, with some recurring remote work allowed

Our Mission

The Walloon Lake Association and Conservancy (WLAC) is a 501(c)3 nonprofit organizations whose mission is to deliver Walloon Lake, a place where people and nature thrive, to the next generations through the power or conservation. WLAC has a robust water stewardship program and has permanently protected nearly 2,400 acres of land with 57 nature preserves and 20 conservation easements on private land.

Position Summary

Serving as a primary point of contact for members, visitors, partners, vendors, and the public, the Membership and Outreach Coordinator is an important member of the Walloon Lake Association and Conservancy team. This position supports WLAC’s mission by building and maintaining strong relationships with members, donors, volunteers, and community partners while helping ensure a welcoming and professional experience across all points of contact. Key responsibilities include membership and donor stewardship, constituent database management, communications, social media, and administrative office functions that support the organization’s day-to-day operations. The position represents WLAC in person, online, and by telephone with professionalism, warmth, responsiveness, and attention to detail.

The ideal candidate is highly organized, detail-oriented, and service-focused, with strong written and verbal communication skills, experience managing databases and constituent information, and familiarity with digital communications and social media platforms.

Key Responsibilities

Membership Engagement

Serves as the first point of contact for members, donors, volunteers, partners, vendors, and the public by welcoming visitors, answering and directing phone calls, responding to the general email account inquiries, and providing exceptional customer service

Collaborates with the Fund Development and Outreach Committee to develop, implement, and evaluate strategies that recruit, engage, retain, and steward members in alignment with the organization's strategic plan

Tracks and analyzes membership trends and performance metrics to evaluate recruitment and retention efforts and identify opportunities for growth

Serves as a key point of contact for members by responding to inquiries, providing exceptional customer service, and fostering positive relationships

Gathers member feedback and insights to help inform organizational priorities, programs, and communications

Coordinates membership campaigns, renewals, benefits, and recognition programs

Prepares timely reports and analysis for the Executive Director, Director of Outreach and Community Engagement, Board of Trustees, committees, and staff as needed

Database Management

Serves as the organization's primary administrator for Salesforce, ensuring the integrity, accuracy, security, and effectiveness of all constituent records

Processes memberships, donations, event registrations, and other constituent transactions accurately and in a timely manner

Develops reports, dashboards, mailing lists, and data analyses to support fundraising, membership, communications, and organizational decision making

Collaborates with other staff members to reconcile donor records, revenue reports, and financial data

Builds and manages Salesforce campaigns to support fundraising appeals, events, membership initiatives, and communications

Oversees the timely acknowledgment of donations and memberships and ensures donors receive accurate tax receipts and stewardship communications

Identifies opportunities to improve database processes, implements best practices, and provides Salesforce training and support to staff

Communications, Marketing and Outreach

Supports the development and implementation of an annual communications and marketing plan that advances organizational priorities and strengthens engagement with members, donors, and the community

Assists the Director of Outreach and Community Engagement to create clear, compelling, and audience-focused content across digital and print platforms, including social media, the website, e-newsletters, direct mail, and marketing materials

Assists the Director of Outreach and Community Engagement in the development, production, and distribution of organizational publications, including the annual directory, Wallooner newsletters, annual report, preserve guide, brochures, and other printed materials

Maintains brand consistency across all communications and marketing efforts

Coordinates business sponsorship opportunities and sponsorship recognition for organizational publications and communication materials

Assists with event planning and execution, community outreach, and public engagement activities that increase awareness of the WLAC’s mission, programs, and impact

Collaborates across departments to communicate conservation successes, fundraising initiatives, educational programs, stewardship projects, and organizational accomplishments through compelling storytelling

Qualifications Requirements

Bachelor’s degree in a related field preferred

2+ years of proven experience in customer service, database management, and/or marketing and communications

Demonstrated proficiency with Microsoft Office 365 and common digital communication platforms

Integrity, discretion, and commitment to maintaining confidentiality

Strong interpersonal skills and a collaborative approach to team dynamics.

Excellent verbal and written communication skills

Ability to manage multiple tasks and deadlines in a fast-paced environment

Analytical, problem-solving, and decision-making abilities

Highly organized with meticulous attention to detail

Passionate commitment to the mission of WLAC and environmental conservation.

Perks and Benefits

Pay is competitive and aligns with the latest Land Trust Alliance Salary Survey

Annual health insurance stipend

Retirement plan: SIMPLE IRA with a 1-to-1 employer match up to 3% of salary

Term life insurance, short-term disability, and long-term disability insurance paid for by WLAC

5 weeks of paid time off to start, prorated to start date for the calendar year

14 paid holidays per year

Monthly cell phone and internet stipend and quarterly benefits contribution

4 days in the office from May through September, with 1 remote day per week

3 days in the office from October through April, with 2 remote days per week

Modern office space located in the heart of Walloon Lake Village with restaurants, a grocery store, and a coffee shop within walking distance

Note:

Note: This position description serves as a general overview of the roles and responsibilities and requirements. Duties and expectations may be adjusted to accommodate the organization’s evolving needs. A background check is required prior to hire.

The Walloon Lake Association and Conservancy is an Equal Opportunity Employer and is committed to fostering a workplace that is inclusive, respectful, and free from discrimination. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. The Walloon Lake Association and Conservancy complies with all applicable federal and state equal employment opportunity laws and regulations.