Membership Accounting Specialist I - Temporary

Moda Health; Portland (OR); On-site; USD 52,695,000 - 59,052,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Pharmacy

PTO and Company Paid Holidays

401k - Matching

Job summary

Moda Health is hiring for an on-site Portland, Oregon data entry and enrollment specialist. You will maintain member eligibility, process enrollments, and generate ID cards for Moda Health and BHS lines of business, including COBRA and TPA accounts. This role emphasizes accuracy, confidentiality, and timely customer service.

Requires a high school diploma, 3+ years in a fast-paced data entry environment, and proficiency with Excel/Word. On-site with a strong emphasis on teamwork and compliance.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years’ experience in fast paced environment with data entry, customer service, enrollment, billing and reconciliation.
• Experience with Facets preferred.
• Proficient in Microsoft Office, especially Excel and Word.
• Ten key proficiency of 135 kpm on a keypad preferred.
• Typing proficiency 25 wpm preferred.
• Strong analytical, problem solving, and organizational skills.
• Excellent verbal and written communication.
• Ability to maintain confidentiality and professional demeanor.

Responsibilities

• Handle eligibility and enrollment processing daily via multiple input methods.
• Ensure accuracy and timeliness of enrollments per product and line of business.
• Follow delinquency policies to ensure compliant and timely payments.
• Reconcile member, premium and admin fees monthly.
• Maintain confidentiality of member and employer data.
• Identify and solve problems; take initiative as needed.
• Respond to inquiries about enrollments and ID cards; support Sales teams.
• Log and track enrollment applications and generate monthly reports.

Skills

Data entry

Customer service

Enrollment

Billing

Reconciliation

Microsoft Excel

Microsoft Word

Ten key 135 kpm

Typing 25 wpm

Analytical thinking

Communication

Education

High school diploma or equivalent

Tools

Facets

Microsoft Office

Excel

Word

Job description

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Let’s do great things, together

About Moda

Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we’re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let’s be better together.

Position Summary

This is a FT on-site role based in Portland, Oregon. This position is responsible for timely, accurate data entry and maintenance of Medical and Dental member eligibility, member and billing reconciliation, customer service to assigned groups or accounts, and generation of ID cards for all Moda Health and BHS lines of business including; Individual, Medicare, Medicaid, (CCO and DCO) and Employer Group customers of all sizes (ASO and Fully insured) COBRA and TPA accounts.

Pay Range

$18.39 - $20.58 hourly, DOE.

• Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range

Benefits

• Medical, Dental, Vision & Pharmacy
• PTO and Company Paid Holidays
• 401k - Matching

Required Skills, Experience, & Education

• High school diploma or equivalent.
• Previous experience and/or knowledge of Facets preferred.
• A minimum of 3 years’ experience preferred in fast paced business, data entry, customer service, enrollment, billing, and reconciliation environment.
• Computer proficiency with Microsoft Office applications particularly Excel and Word.
• Ten key proficiency of 135 kpm on a computer numeric keypad/calculator preferred.
• Typing proficiency of 25 wpm preferred.
• Strong analytical, problem solving, decision making, organizational and detail-oriented skills.
• Strong verbal, written and interpersonal communication skills.
• Ability to be courteous, patient and communicate with Moda Health and BHS members, Moda Health and BHS employees and Employer Groups in a positive and productive manner.
• Maintain confidentiality and project a professional business image.

Primary Functions

• Responsible for eligibility and enrollment procedures daily via paper enrollment, electronic file, web-based transactions, email enrollments, and sending welcome packet to our new members for all Moda and BHS products and lines of business.
• Ensure the accuracy and timeliness of entering enrollments within the department, Employer Groups, State and Federal standards depending on Product and Line of Business.
• Responsible for following delinquency policy and procedures to ensure both compliance and timely receipt of administrative fees and premiums.
• Ensures all member, premium and administrative fees are reconciled monthly to the penny.
• Maintains confidentiality of all information related to members, employer groups, employees, and as appropriate, other information.
• Highly motivated and able to take initiative, demonstrated ability to identify and solve problems.
• Responds to all internal and external customer inquiries regarding enrollments, ID cards and attends customer meetings as requested by Sales and Account Services.
• Responsible to log and track enrollment applications in excel and give monthly reports to the Supervisor and the groups that shows a running balance on total enrollments received; enrollments entered into our system; voids and pending.
• Accurately enter COB, COBRA and Pre-Existing for timely and accurate claims adjudication as well as sending out required COBRA notifications.
• Requests and verifies the issuance and accuracy of member ID cards.
• Keeping track of supplies and ordering when necessary.
• Process Return Mail.
• Adhere to and enforces group contract, State and Federal guidelines regarding eligibility standards and requirements.
• Be a supportive and collaborative teammate.
• Performs other duties and projects as assigned.

Working Conditions & Contact With Others

• Office environment with extensive close PC and keyboard use, constant sitting, and frequent phone communication. Must be able to navigate multiple computer screens. A reliable, high-speed, hard-wired internet connection required to support remote or hybrid work. Must be comfortable being on camera for virtual training and meetings. Work in excess of standard workweek, including evenings and occasional weekends, to meet business need.
• Internally with Customer Service, Claims, Accounting, Sales and Account Services, Employer Group representatives, Individual Members, Medicare Members and Centers for Medicare and Medicaid Services, Provider Relations, Brokers and Agents, Human Resources, Business Information Unit (BIU) and Membership Accounting Leadership. Externally with Clients and Customers.

Together, we can be more. We can be better.

Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.

For more information regarding accommodations, please direct your questions to Kristy Nehler & Danielle Baker via our [e-mail] email.