Memberahip Concierge

lifetime; Houston (TX); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Life Time seeks a Membership Concierge II to maintain memberships, deliver superior service, and educate members on club programs. You will handle inquiries, assist with account changes, and support new member sales while upholding a hospitality-driven approach.

Ideal candidates have 1–2 years in customer service or sales, a High School diploma, and a drive to obtain retention certifications within 60 days. This on-site role in Houston emphasizes exceptional guest experiences.

Competenze

• multitasking and customer service are essential
• strong verbal communication skills are required
• comfortable in a fast-paced environment and able to stand for long periods (4 hours)

Mansioni

• Acts as first contact for members and guests entering the resort
• Builds relationships by delivering exceptional experiences
• Handles inbound calls and outbound outreach to engage and retain members
• Educates members on programming, events, pricing, and policies
• Assists with account maintenance and transactions for memberships
• Supports new membership sales and member retention interactions
• Resolves issues through problem solving and service recovery using available tools

Conoscenze

Multitasking

Customer service

Service recovery

Verbal communication

Stamina

Formazione

High School diploma or equivalent

Bachelor's Degree in Hospitality

Descrizione del lavoro

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

High School graduate or equivalent

Years of Experience

Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

Bachelor's Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.