Membership Concierge II

lifetime; Winter Park (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Life Time in Winter Park, FL seeks a Membership Concierge II to serve as the primary contact for members and guests, handling account maintenance, program details, and engagement. You’ll learn and progress through hospitality certifications to tailor a personal succession plan.

In this fast-paced role, you will handle inbound calls and outbound outreach, educate on club programming, process member changes and payments, and contribute to a seamless, welcoming guest experience.

Qualifications

• Strong customer service skills
• Clear verbal communication
• Ability to multi-task in a fast-paced environment

Responsibilities

• Acts as first point of contact for members and guests entering the resort
• Builds relationships and delivers memorable experiences
• Handles inbound calls and outbound outreach to engage and acquire members
• Educates members on club programming, events, pricing and policies
• Assists with account maintenance, changes and payments
• Supports new membership sales and member retention
• Uses tools and resources to resolve questions and issues and recover service experiences

Skills

Customer service

Verbal communication

Multi-tasking

Sales

Problem solving

Education

High School graduate or equivalent

Job description

As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.

Job Duties/Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Minimum Required Qualifications

Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.

Education

High School graduate or equivalent

Years of Experience

Minimum of 1-2 years of experience in customer service or sales

Licenses / Certifications / Registrations

• Complete Retention Specialist Certification within 60 days of hire
• Passion to serve others
• Effective communication skills

Preferred Requirements

Bachelor's Degree in Hospitality

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.