Member Xperience Officer

Ardent Credit Union; Wayne (PA); On-site; USD 36,000 - 54,000; Full time

Job summary

Ardent Credit Union in Wayne, PA seeks a friendly Member Services professional to assist members with new account openings, greet them warmly, and respond to inquiries. You will navigate the new member process accurately and pass quality controls.

You will build lasting member relationships, explain loan options, originate and disburse loans, and ensure compliance with credit union policies. Travel to branches as needed and aim to exceed goals while delivering professional service.

Qualifications

• Greeting members in person, on the phone, or remotely.
• Recommend credit union products that fit member needs.
• Understand loan products and associated regulations.
• Complete currency transaction reports accurately.
• Meet or exceed assigned goals.

Responsibilities

• Assist with member applications and new accounts.
• Build long-term relationships and upsell services.
• Originate, disburse, and process approved loans.
• Provide accurate information on products and services.
• Represent the credit union professionally.
• Travel to branches as backup.

Skills

Customer service

Sales aptitude

Relationship building

Communication skills

Interpersonal skills

Presentation skills

Education

High School Diploma

Tools

In-house computer system

Job description

To create a positive memorable experience with each member through prompt, upbeat interactions while following Credit Union policies and procedures.Responsible for matching the Credit Union's products with the needs of members; takes a proactive approach in selling products that meet member needs in an effort to exceed established goals.

Essential Functions:

• Ability to positively assist with completing membership /new account applications by greeting members in person, on the telephone or remotely. The new member process must be completed accurately, timely and pass quality control review within written guidelines.
• Ability to build long-term relationships between the members and the Credit Union including knowledge to recommend additional services that may fit the member’s needs.
• Working knowledge of all loan products and associated regulations.
• Ability to recommend, originate, disburse approved loan applications in a timely manner with assistance as needed.
• Assist members with completing all Credit Union Products and Services with limited assistance as needed.
• Complete Currency Transaction Reports with accuracy. Recognize and report suspicious activity to Member Solutions Dept. &/or manager.
• Meet or exceed all assigned goals.
• Represent the Credit Union in a professional/positive manner at all times.

Other Duties:

• Provide marketing material and handle specific requests from members for information about the Credit Union.
• Complete all member requests in a timely manner.
• Travel to Branches as backup and meet members at remote sites, as needed.
• Perform other duties as required.
• Demonstrated ability to provide courteous and professional service to members.
• Demonstrated ability to explain and initiate the processing of Credit Union services.
• Familiar with Credit Union functions and sales ability.
• Knowledge of Credit Union products and services.
• Knowledge of organization's policies/procedures and Credit Union's service philosophy.
• Knowledge of Credit Union deposit and lending functions.
• Knowledge of Credit Union's in-house computer system.
• Effective written and verbal communication skills
• Strong interpersonal and presentation skills.
• Knowledge of safety and security program for robberies, bomb threats and extortion.

Job Requirements (Education/Experience):

• High School diploma or equivalent.
• 2-3 years of experience, preferably in a branch setting.