Member Workflow/Helpdesk Agent - Oklahoma City, OK (On-Site)

Gainwell Technologies; Oklahoma City (OK); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Educational assistance

Flexible vacation policy

Job summary

Gainwell Technologies is seeking a data stewardship professional to ensure accuracy, quality, and secure handling of member identification data across healthcare systems. You will maintain data across multiple platforms to support eligibility, compliance, and analytics.

The role requires protecting confidential information under HIPAA, working in a collaborative team, and performing duties on-site at the Oklahoma City office. Training up to 12 weeks will prepare you for the responsibilities.

Qualifications

• Must be proficient with computers and multiple software applications.
• Ability to work collaboratively in a team while handling confidential information.
• Bilingual skills are a plus but not required.

Responsibilities

• Define, document, and maintain definitions for member IDs, demographic data, and enrollment information.
• Enter and maintain member data across software applications to determine eligibility and support member matching.
• Monitor, audit, and reconcile member data across legacy systems, EHRs, and enrollment platforms for accuracy and integrity.
• Serve as a liaison between Oklahoma Health Care Authority and Gainwell Technologies to resolve data issues and improve data quality.
• Handle confidential member information in accordance with HIPAA and company policies.

Skills

Multitasking

Data entry

HIPAA compliance

Team collaboration

Bilingual (plus)

Job description

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Date: Sep 20, 2026

Location:

Oklahoma City, OK, US, 73107-2411

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

The qualified candidate will be responsible for accuracy, quality, and stewardship of member identification data within our healthcare systems. This role ensures that patient, provider, and member data is accurate, consistent, and secure across multiple platforms to support high-quality care, regulatory compliance, and analytics.Responsibilities could change as directed by the supervisor depending on the need.

Your role in our mission

• Define, document, and maintain business and technical definitions for member IDs, demographic data, and related enrollment information.
• Enter and maintain member data across multiple software applications to determine eligibility, correct duplicate ID information, and support member matching efforts.
• Monitor, interpret, audit, and reconcile member data and reports to ensure accuracy, completeness, and data integrity across legacy systems, EHRs, and enrollment platforms.
• Act as a liaison between Oklahoma Health Care Authority and Gainwell Technologies to resolve data issues, enhance data quality standards, and contribute to problem identification and resolution.
• Handle confidential member information in accordance with HIPAA, privacy regulations, company policies, service level agreements, and established procedures.

What we're looking for

• Proficiency using computers and multiple software applications simultaneously, with the ability to multitask effectively; reliable internet service required.
• Ability to work collaboratively in a team environment while maintaining attention to detail and handling confidential information appropriately.
• Bilingual skills are a plus but not required.

What you should expect in this role

• Qualified candidates may be contacted by our recruiting center located in another state.
• Training up to 12 weeks.
• This is an on-site position (5 days/week) at out Oklahoma City, OK Office.
• Job duties may change based on the needs of the client.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-ONSITE #LI-SA1

The pay range for this position is $ 35,360 - $40,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.