Member Svc. Rep - Russian or Mandarin Speaking Preferred

CareSource; New York (NY); Presencial; USD 57 000 - 91 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus potential

Resumo da oferta

CareSource Bronx is hiring a Member Services Representative to handle incoming calls and provide first-call resolution. You will assist members with finding providers, setting up appointments, and explaining plan benefits.

Proficiency in multiple languages is required, with Russian or Mandarin preferred. A high school diploma is required, with higher education and call center experience considered a plus. This is an onsite, full-time role in Bronx, NY.

Qualificações

• High School or GED required.
• Associates or Bachelor's degree preferred.
• One year of call center experience preferred.
• Healthcare setting experience preferred.

Responsabilidades

• Answer and manage incoming calls on main 1-800 numbers.
• Assist members with finding providers and scheduling appointments.
• Explain eligibility and benefits for plans.
• Document notes in CaseTrakker and coordinate with care management.
• Complete grievances and incident reports as needed.

Conhecimentos

Multilingual

Customer service

Communication

Formação académica

High School diploma or GED

Associate or Bachelor's degree preferred

Ferramentas

CaseTrakker

Descrição da oferta de emprego

Member Svc. Rep - Russian or Mandarin Speaking Preferred!### Member Svc. Rep - Russian or Mandarin Speaking Preferred!Apply: Onsite: Bronx, NY: Full time: Posted Today: R13756**Job Summary:** The Member Services Representative is responsible for receiving and handling incoming calls on the general 1-800 numbers and provide first call resolution for members and callers. Directs calls as necessary and/or takes detailed messages if unable to complete request of caller. Provides excellent customer service to all callers/customers and provides requested information as needed. **Essential Functions:*** Answer and handle phone calls and warm transfer only as needed.* Assist members with finding providers and setting up appointments.* Demonstrate knowledge of eligibility and benefits for all plans.* Provide information to callers about our Plans.* Write notes for all incoming calls in CaseTrakker* Document care management notes captured during member call and works closely with care management team to support member needs.* Completes grievance and incident reports.* Assist members with calling DME vendors, pharmacy, doctors and other providers as needed to coordinate services.* Perform any other job related duties as requested. **Education and Experience:*** High School or GED required* Associates or Bachelor's degree preferred* One (1) year Previous Call Center Experience preferred* Previous experience working in a healthcare setting preferred**Competencies, Knowledge and Skills:*** Fluency (speaking, reading, and writing) in multiple languages as determined by needs of business is required* Must have experience working in a fast-paced environment.* Must have exceptional customer service skills, excellent communication skills, attention to detail and possess a good work ethic.* Proficiency working with computer is necessary.**Licensure and Certification:*** None**Working Conditions:*** General office environment; may be required to sit or stand for extended periods of time* Travel is not typically required**Compensation Range:**$41,200.00 - $66,000.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.**Compensation Type (hourly/salary):**Hourly**Organization Level Competencies*** Fostering a Collaborative Workplace Culture* Cultivate Partnerships* Develop Self and Others* Drive Execution* Influence Others* Pursue Personal Excellence* Understand the Business## **This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.**