Member Support Specialist

Remote Jobs; Davenport (IA); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Job summary

Five Star Solutions is seeking a Member Support Specialist to serve as the first point of contact for our members, clients, or customers. This remote role handles calls, texts, emails, and case work with a focus on accurate documentation and a positive experience.

Responsibilities include resolving routine inquiries at first contact, escalating complex issues, and collaborating with internal teams while meeting quality and productivity standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service or call center experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Communication

Active listening

Interpersonal skills

Attention to detail

Multitasking

Time management

Empathy

Professionalism

Education

High school diploma or equivalent

Tools

CRM software

Case management systems

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours - 8:00am-7:00pm (CST) ; Work Days - M-F

Paid Training - typically 1-2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.