Member Support Specialist

Remote Jobs; Birmingham (AL); Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Full-time position

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first contact for members, clients, or customers. The role handles calls, texts, emails, case management, and documentation to ensure a positive customer experience.

The position is remote for residents of AL and several other states, offering $14 per hour with a $1 differential for nights and weekends. Training is provided, and full-time benefits begin after 60 days.

Qualifications

• High school diploma or equivalent.
• At least 1 year in customer service or call center.
• Strong verbal and written communication.
• Excellent active listening.
• Detail-oriented with accuracy.
• Ability to manage multiple tasks and priorities.
• Independent and team-capable.
• Proficiency with CRM or case management software.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Respond to inquiries via text, email, and other channels.
• Create, update, and manage customer cases within company systems.
• Document interactions accurately and completely.
• Resolve routine issues at first contact where possible.
• Escalate complex issues to appropriate teams.
• Follow processes, workflows, and compliance requirements.
• Maintain accurate records and data integrity.
• Meet quality, productivity, and SLA expectations.
• Collaborate with internal teams to resolve concerns.
• Provide a positive, empathetic customer experience.

Skills

Customer service

Verbal communication

Active listening

Interpersonal skills

Detail orientation

Multi-tasking

Time management

Data entry

CRM software

Education

High school diploma

Tools

CRM systems

Case management software

Job description

The Member Support Specialist serves as the first point of contact for members, clients, or customers. This role is responsible for handling inbound and outbound calls, responding to text messages and emails, managing case work, documenting interactions accurately, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong interpersonal skills, exceptional attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

This is a remote position for those that reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Essential Functions

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

$14 - $14 an hour

Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds)

Working hours - 8:00am-7:00pm (CST) ; Work Days - M-F

Paid Training - typically 1-2 weeks in length from 8:00am-5:00pm Mon-Fri (CST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.