Member Support & Enrollment Specialist

Vheda Health; Columbia (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in virtual health engagement is seeking a Member Support & Enrollment Specialist to enhance member experiences. This role focuses on providing exceptional support and guiding members through the enrollment process. Ideal candidates are enthusiastic, empathetic, and tech-savvy, with strong communication skills. Join a team dedicated to improving health equity and making a positive impact on underserved populations. If you thrive in a collaborative environment and are passionate about customer service, this is the perfect opportunity for you!

Qualifications

• High school diploma or equivalent required.
• Experience in call center or customer service environments.

Responsibilities

• Provide outstanding phone support to members with patience.
• Guide members through the enrollment process effectively.

Skills

Customer Service

Technical Troubleshooting

Effective Communication

Problem-Solving

Education

High School Diploma

Tools

Mobile Technologies

Desktop Technologies

Job description

Vheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members.

We're Hiring a Member Support & Enrollment Specialist to Join Our Team !
Are you enthusiastic, empathetic, and tech-savvy? Do you excel in creating positive experiences for others? If so, Vheda Health wants you on our Member Experience team! We are looking for a full-time Member Support & Enrollment Specialist to be at the forefront of our member engagement efforts, ensuring each member receives exceptional support and a seamless enrollment process. This role will be based in our Columbia, Maryland office.

Key Responsibilities

• Member Support: Provide outstanding phone support to members, addressing their needs and concerns with patience and professionalism.
• Enrollment Assistance: Guide members through the enrollment process, ensuring they understand each step and feel comfortable with the technology involved.
• Technical Troubleshooting: Resolve technical issues related to mobile and desktop technologies, ensuring members can access and use our services without difficulty.
• Effective Communication: Maintain clear, concise, and effective communication with members, helping them navigate our programs and services.
• Positive Member Experience: Ensure a positive and seamless experience for all members, going above and beyond to meet their needs.

Required Qualifications

• High school diploma or equivalent
• Proven experience in a call center or customer service environment.
• Excellent phone communication skills, with the ability to convey information clearly and empathetically.
• Ability to troubleshoot various mobile and desktop technologies.
• Flexible availability is required, including working until 9:00pm EST on weekdays.

Additional Preferred Skills

• Strong ability to work collaboratively within a team environment, supporting colleagues and contributing to team success.
• Excellent problem-solving skills, with a proactive approach to identifying and resolving issues.
• Ability to adapt to changing situations and environments, demonstrating flexibility and resilience.
• A genuine passion for providing exceptional customer service and improving member experiences.