Member Support & Care Coordination Specialist

PacificSource; Boise (ID); Hybrid; USD 36,000 - 57,000; Full time

Benefits offered by this job

Flexible telecommute

Medical insurance

Dental & vision

Incentive program

PTO & holidays

401(k)

Tuition reimbursement

Life insurance

FSA option

Job summary

PacificSource in Boise, Idaho, seeks a Member Support Specialist to work with the case management team, assisting members facing barriers to adherence and coordinating with providers and community resources.

The role involves telephonic and in-person support, goal setting, benefit education, and coordination of referrals, transportation, and non-clinical transitions, with emphasis on HIPAA compliance and high-quality service.

Qualifications

• Minimum 3 years in community services or healthcare coordination.
• Knowledge of health insurance processes and group presentations preferred.
• Excellent written and verbal communication; works well independently and on a team.

Responsibilities

• Coordinate with case managers to develop goals and plans for members.
• Educate members on benefits and navigate the healthcare system.
• Use motivational interviewing to support adherence and outcomes.
• Refer to community resources and coordinate referrals.

Skills

Accountability

Collaboration

Communication

Flexibility

Listening

Organization

Problem Solving

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Medical management software

Job description

PacificSource in Boise, Idaho, seeks a Member Support Specialist to work with the case management team, assisting members facing barriers to adherence and coordinating with providers and community resources.

The role involves telephonic and in-person support, goal setting, benefit education, and coordination of referrals, transportation, and non-clinical transitions, with emphasis on HIPAA compliance and high-quality service.