Member Support Associate

SECO Energy (Sumter Electric Cooperative); Sumterville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A regional electric cooperative is seeking a Member Support Associate in Sumterville, Florida. This entry-level position involves interacting with members to address their service needs via telephone and in-person. Candidates should have customer service experience and a willingness to work flexible hours. The job requires a high school diploma and offers training for those with related experience. Full-time employment with benefits is available.

Qualifications

• Minimum 2 years in a customer service or call center role.
• Ability to work irregular hours and adapt to changing schedules.
• Valid Florida driver's license with acceptable driving record.

Responsibilities

• Respond to member service needs by phone, in person, or other channels.
• Promote cooperative services and products.
• Work in call center or service center based on needs.

Skills

Customer service

Cash handling

Communication

Office equipment operation

Education

High School or GED

Associate’s degree in business

Tools

Microsoft applications

Job description

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General Purpose of Job

This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations. This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance.

Brief Description

Energize your Career at SECO Energy!

General Purpose of Job

This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations. This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance.

Minimum Required Qualifications And Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Requirements

Education

• Minimum High School or GED
• Preferred: Associate’s degree in business related field
• Preferred: business administration, communication, and Microsoft applications
• Job-related experience may be substituted for the required education on a year-for-year basis.
  
  

Experience

• Two (2) years’ recent job-related experience in a customer service or call center capacity.
• Preferred experience in cash handling
• Preferred: Experience within an electric utility or related industry.
  
  

Other Requirements

• Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
• Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
• A valid Florida driver’s license for local business travel between Call Centers and/or Member Service Centers; must have and maintain an acceptable driving record as determined by SECO Energy.
• Normal work hours shall be eight (8) hours between 7:00 am and 7:00 pm, Monday through Friday.
• This position is subject to 8-hour rotating shifts Monday through Friday, between 7:00 am and 7:00 pm; requires the ability to work irregular hours for assignment completion and flexibility to change scheduling, work overtime or report to work on short notice, call-out and on-call assignments.
• Successful completion of pre-employment background check, physical and drug screen.
  
  

Summary

We are the third-largest electric co-op in Florida and the seventh-largest in the nation and we are looking for qualified, energetic and committed candidates to join our successful TEAM!

SECO Energy does not accept unsolicited resumes from any source other than directly from applicants. SECO Energy will not consider unsolicited referrals and/or resumes from any search agencies, staffing agencies, fee-based referral services, headhunters and recruitment agencies (hereinafter ‘vendors’). Unsolicited referrals and resumes sent to SECO Energy are deemed gratuitous. If any vendor (included but not limited to recruitment agency, headhunter, staffing agency) supplies any job applicant to SECO Energy without having a valid written and signed an agreement with SECO Energy, SECO Energy is not obligated to pay any kind of referral fee to such vendor. Any resumes submitted in the absence of a signed agreement become the property of SECO Energy and no fee shall be due.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling [phone]. Please be advised that this assistance is available for individuals who require accommodation due to disability.

Sumter Electric Cooperative is an Equal Employment Opportunity (EEO) Employer. All employment decisions are made without regard to age, race, color, religion, creed, sex, gender identity, national origin, marital status, veteran status, the presence of any physical or mental disability, genetic information or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our company values and will not be tolerated.

Equal Employment Opportunity Policy Statement

SECO Energy participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify English/Espanol

Right to Work - English

Derecho al Trabajo - Espanol

USDA's Nondiscrimination Statement

Reaffirmation of Statement of Non-discrimination

Know Your Rights: Workplace Discrimination

Conozca Sus Derechos la Discriminacion-En-El-Lugar-de-Trabajo-Es-Ilegal- Espanol

• This posting will be closed and no longer available to receive applications upon SECO Energy’s discretion.
  
  

^ SECO Energy is a not-for-profit electric distribution cooperative serving over 200,000 families and businesses across seven counties in Central Florida, making SECO Energy the third largest electric co-op in Florida and the sixth largest in the nation.

^ SECO Energy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, age, genetics, or individuals with disabilities, or protected veteran status.

^ Qualified employees will be considered on an equal basis with external applicants.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Utilities

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